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Inspiring
April 15, 2020
Answered

A low-level exception occurred in: Adobe Player (Player 6)

  • April 15, 2020
  • 19 replies
  • 26209 views

edit: I see the following issues now that I made this post, due to "Related conversations" posts on the side:

https://helpx.adobe.com/premiere-pro/kb/known-issues.html

 

I will roll back to the prior update and tell CC Desktop to stop auto updating until the beta comes out.

 

Original message: I have a Windows 10 PC. AMD Kaveri A10-7850K 4GHz with 16GB RAM and a 500GB Samsung EVO SSD. I didn't do any OS or graphics driver updates. I haven't even rebooted since the last time I used Premiere Pro CC yesterday. This morning Creative Cloud Desktop updates 8 applications while I was away, including Premiere Pro. It did this on it's own. I didn't initiate this update. Now I try to add a Legacy Title with a simple sentence of text, and I get this error when I try to add that title into the timeline:

 

A low-level exception occurred in: Adobe Player (Player 6)

 

This freezes my work in the program. So now I have to fix this, or work around this, to make a program I've been using for years, work normally.

 

I have done absolutely nothing to my PC to make this happen. I was adding titles to my last project. Now I can't do something as simple as that.

 

Not only that, but I open up ANY project I worked before, I am greeted with this error from the first moment any prior project loads up.

 

So I do some Google searching. I see that I now have to change:

 

File, Project Settings, General, Video Rendering and Playback, Renderer: "Mercury Playback Engine GPU Acceleration (OpenCL)" to "Mercury Playback Engine Software Only."

 

Now things seem to work normally, except the preview window is more pixelated, and runs slower. Sometimes at 1 FPS. This is a workaround - a terrible one at that - and it's all I can find on this issue anywhere.

 

This isn't a hardware problem. This is a software problem with a program I've been using for years, and now suddenly developed this syndrome. I've rebooted my PC as a troubleshooting option and there's been no change. I don't have any Windows Updates at this time, and I'm loath to update the AMD Catalyst drivers until I know more.

 

Please help. I should be able to use this program normally, without having to use a janky workaround that makes performance suffer, and apply it to all future projects, or any prior project. Thank you.

This topic has been closed for replies.
Correct answer Trent Happel

Apologies that it took some time, but Premiere Pro 14.2 has just shipped and contains the fix for Legacy Titles with GPU Renderer.

 

What's new and fixed in PPro 14.2:

https://helpx.adobe.com/premiere-pro/using/whats-new.html

https://helpx.adobe.com/premiere-pro/kb/fixed-issues.html

19 replies

New Participant
May 24, 2020

Same problem like everyone else. In my case adding a legacy title and BINGO!! Misery loves company.

A low-level exception occurred in: Adobe Player (Player 6). This was on a new project using 14.1.0 build 11 six. Sure glad I keeped earlier versions of Premiere.

Export non functional with 14.1.0 same build as well.

New Participant
May 26, 2020

This isn't a windows only issue.  Happening on Mac...still in May.  Uninstalled and reinstalled.  This has messed up a 6 month project and credit roll.  Can you say long movie style in legacy that is now bogging down the entire project export.  Adobe this is crazy.  The entire encoder crashed every time you try and export.

 

Trent HappelCommunity ManagerCorrect answer
Community Manager
May 19, 2020

Apologies that it took some time, but Premiere Pro 14.2 has just shipped and contains the fix for Legacy Titles with GPU Renderer.

 

What's new and fixed in PPro 14.2:

https://helpx.adobe.com/premiere-pro/using/whats-new.html

https://helpx.adobe.com/premiere-pro/kb/fixed-issues.html

New Participant
May 24, 2020

Just saw your fix with 14.2...we shall see what happens...Stay safe..and have a great Memorial Day weekend...and remember what this holiday is all about.

Kevin-Monahan
Community Manager
Community Manager
May 18, 2020
Kevin Monahan - Sr. Community & Engagement Strategist – Pro Video and Audio
Inspiring
May 6, 2020

Add another unhappy adobe user.  Why so many bugs and problems.  Can't add legacy text!  I ready to switch to another editor.

New Participant
April 30, 2020

I'm having this exact issue. I even rolled back to 13.0 but still the same error occurs. The workaround of usingMercury Playback Engine Software Only is ridiculous as I'm working with 4k footage and it slows down my timeline to the point of wanting to through my computer out of the window. Has anyone had any success with any of this? Please!! I have work to do.Many thanks. Tony 

New Participant
April 29, 2020

I am having the same issue. I was using ver. 14.1, rolling back to the previous verions now. The issue seems to occur when using the Legacy title tool. I don't like the essential graphics tool, as there are not enough editing options, such as you know... font size

MacOS Catalina 10.15.2

Mac Pro 16-Core 
384GB RAM
Radeon pro Vega II

New Participant
April 27, 2020

I'm having the same issue too! Had to reset my Mac and redownload everything, now I can't put Legacy titles into my project

asakan91998929
New Participant
April 24, 2020

I'm having the same issue... really annoying. hope they will fix it soon. 

New Participant
April 23, 2020

I have the same problem here... How to fix this?????

New Participant
April 22, 2020

Hey, I was just having the same problem! Here's how I fixed it (found this on another forum):

 

I was able to fix it by changing my render and play back settings from Mercury playback engine GPU Acceleration open CL' to 'Mercury Playback Engine Software Only'

 

I did this by going to File>Project Settings>General then under Renderer make sure its set to Mercury Playback Engine Software Only.

 

This helped me fix that error. Hope it works for you!