A low level exception occurred in Error. How to fix?

Forum|Forum|1 year ago
August 4, 2024
1 reply
874 views

Hi,

This is the error I am getting. I used Logitech webcam externally. I uninstalled that program as I read a past solution that said I need to uninstall this program. I did it. But, still the error is there.

This is the error showing in the orange color box in the right bottom corner once I open the software.

What's the solution? Please guide.

Thank you.

This topic has been closed for replies.

Averdahl

Community Expert

This is the error I am getting. I used Logitech webcam externally. I uninstalled that program as I read a past solution that said I need to uninstall this program. I did it. But, still the error is there.

By @Avadhut25

It seems that the uninstaller left the file tsccvid64.dll and the solution for now is probably to go to C:\Windows\SysWOW64 and then delete the file tsccvid64.dll.

When done, Premiere Pro should launch without errors.

A

Avadhut25Author

Participating Frequently

Thank you for your reply.

Is this solution without any issues?

I'm not a technical person and so would be careful before deleting a file,
especially if it's a System file.

Averdahl

Community Expert

Is this solution without any issues?I'm not a technical person and so would be careful before deleting a file,especially if it's a System file.

By @Avadhut25

The file seems to be a file that TechSmith Camtasia uses. Do you use Camtasia?

If yes, rename the file when you use Premiere Pro to tsccvid64.OLD and when using Camtasia, rename it back to tsccvid64.dll.

If no, move the file to the trashcan and see if you encounter any issues with other apps.

Yes, the Premiere Pro team would ideally take care of this issue, but for now a workaround may be of some help.

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