A low level exception occurred in: ImporterMPEG (Importer:39) and (Importer:81)

[Wiktoria5E66]

I have had a problem for a while with importing video files to Premiere Pro. When importing more files, most of them have no problems except a few. All files are from the same camera, same codec, same framerate. I've been getting this error for a while now, there weren't any issues before (meaning couple updates back). I am using the latest version of Premiere Pro.

Here are the suggested solutions that I have tried so far:

• Deleting all Media Cache files

• Unchecking "Enable accelerated H.264 Decoding" function

• Switching off GPU acceleration (CUDA)

Thanks in advance for any help 🙂

[Will N]

Thanks for the comment, @IanB_360 . I tried your recommendations after seeing your post and finally got the files to import by creating a new folder and placing them in there.

If anyone else is having this issue, try making a fresh directory and place the videos that aren’t importing properly in there. Appreciate you all's help with troubleshooting this.

[IanB_360]

Good to hear you found a work around Will N

It does seem like it had something to do with the cache files and file path with Premiere Pro then. Glad things are working for you now.

[Randune23]

Well, I spoke too soon.  Mr. Adobe PP just can't get rid of this stupid error (which does not allow me to render out my videos).  So that's really handy.  🙄😣😫😡

I even tried to use some of my own tips listed below:
1.   Delete cache...NOPE, didn't work.

2.  Update Drivers...NOPE.

3.  Use Media encoder...NOPE.

Any ideas Kevin???

Randy