a novel crash on export

Report · Feb 01, 2017

a project with lots of effects and lumetri layers:

first time I tried to export (via AME) it crashed. No huge surprise for me. Cleared cache. reset AME status, still crashed. Cleared cache rebooted.

At this point when I went file>export. Premiere would think about it, then crash:

Faulting application name: Adobe Premiere Pro.exe, version: 11.0.2.47, time stamp: 0x5876029b

Faulting module name: ntdll.dll, version: 10.0.14393.479, time stamp: 0x5825887f

Exception code: 0xc0000005

Fault offset: 0x000000000004de4f

Faulting process ID: 0x4050

Faulting application start time: 0x01d27c5d2f5b4a26

Faulting application path: C:\Program Files\Adobe\Adobe Premiere Pro CC 2017\Adobe Premiere Pro.exe

Faulting module path: C:\WINDOWS\SYSTEM32\ntdll.dll

Report ID: 4ee14f75-d029-4718-a69b-b722e2661cf6

Faulting package full name:

Faulting package-relative application ID:

(Which google helpfully tells me could be just about anything - driver, windows update, software clashing, corrupt ntdll.dll, less likely - hard drive failing, other hardware failing)

I created a new project and imported the old, still crashed

I tried to export a different sequence in the same project with little in it > still crashed.

A new project, new sequence just with a colour matte would allow me to get the export dialogue up without crashing.

Stop Press! New exciting behaviour - original project now spontaneously crashes without even trying to export.

And another! I cleared prefs, loaded project now a bunch of media is showing as offline. despite the fact its patently right there!

w10(up to date)

nvidia 378.49 (gtx970)

raid, ssd boot drive, ccloud up to date

Report · Feb 01, 2017

https://duckduckgo.com/?q=Exception+code%3A+0xc0000005&t=ffcm&ia=web

Report · Feb 01, 2017

thanks jim, i didn't search on the exception code, but its similar to the faulting app -- it could be a list of things a mile long.

I did finally get it to start to render, but now its failing reliably after 4 seconds in.

I think I need to do a reinstall of windows wah

Report · Feb 01, 2017

It does sometimes come down to that.

But it's also not such a bad thing to do that every now and then. I do it every 12 to 18 months or so.

Report · Feb 08, 2017

just in case anyone else has a similar issue, Before reinstalling windows I tried this:

https://www.reddit.com/r/nvidia/comments/2ha3q9/howto_fresh_driver_install_for_new_gpu_or_any/

It involved downloading a driver cleaner and doing a whole entirely clean install. I installed the previous version drivers, too as 378.49 seem to be buggy (admittedly with 10xx cards). Rending now completes without incident (but I have to say that playback in premiere with effects on a track seems a lot slower than previously. Not having used these drivers before, I cant say if its that. )