Adobe Media Encoder has stopped working

[Guest]

Core 2 Quad CPU Q9400 @ 2.66 GHz
4 GB RAM
500 GB hard drive, 250GB portable drive and 250GB external drive

Im running Premiere Pro CS4 on a 64-bit Vista operating system. I have CS3 and CS4 installed, and have been running both successfully for about six months.

Ive exported to Adobe Media Encoder dozens and dozens of times without a problem. Out of the blue, I clicked OK on the Export Settings menu and got a message Adobe Media Encoder CS4 has stopped working. This has happened every time Ive tried to export, even after re-booting, uninstalling and re-installing, etc. Ive gone through the steps shown such as deleting preference files, etc. and every time, I get the same error message.

Im in the middle of finishing up a feature film edited on CS3 and CS4 and really need to encode the video so I can finish up in Encore.

Im editing in an NTSC widescreen session using .avi clips captured from a Sony PD 150. As stated, everything has worked fine up until now.

Thanks for your help.

[Jeff Bellune]

Have you updated to the 4.02 version of AME?

[Guest]

I went to the update site yesterday and downloaded everything available. But since AME won't start, I can't tell which version I'm using. I'll; check again tonight, but am more curious as to what caused it to suddenly not open.

[Guest]

I just downloaded/installed 4.02 AME, restarted my computer, and am still having the same problem "AME CS4.02 has stopped working"

[Guest]

I just downloaded and install AME 4.02. Re-started computer, started Premiere Pro, tried to export. Still nothing. Same error as before "Adobe Media Encoder has stopped working"

[excited_Genie16B8]

Maybe it wants a raise.

[Guest]

To anyone with the problem, that AME refuses working:

Uncheck the "include XMP-Metadata to source" in the export settings before you try any de- and re-installation (it's at the right hand side besides the video-, audio-settings - a small list icon)

....for the last two month I wasted my time trying out all the suggestions from the Adobe-Support.....nothing worked.....

Now - by unchecking as said above - everything works fine!!!

Hope it works for you guys and that they'll fix this issue soon....

Sorry for my bad English....

[Guest]

So if you uncheck the box (which I have to admit I've never noticed), there should be no need to uninstall, etc., correct? I'll try this tonight and hope for the best.

[Guest]

I found the check box you're talking about, but unchecking it doesn't solve my problem. Still says, "Adobe Media Encoder has stopped working" about three seconds after I open it, and before it starts doing eny encoding.

Rats.

Any other ideas?

[kissakikai]

I found changing to new administrator and logging on again fixed this problem

Vince

[mickkeay]

AME Crashes: Now this may sound weird but try running MS process explorer before you start to encode (its a Microsoft alternative to task manager processes) Make sure windows sidebar is also closed (vista crap)or the process killed - and make sure there are no itunes helper processes running (disable them from startup) I used to have lots of probs with Media encoder crashing out / stopping / stalling and for some reason the above few combined tips really helped. Not so sure it will help if it wont even start! but maybe worth a try.

If AME wont even start you could first delete any AME references in the windows prefetch folder (or delete the entire contents of the prefetch folder for that matter - but not the folder itself)- Restart and try again

I also restart my PC before I attempt any longish AME excercises. I have had crashes / BSODs and spent ages trying to track down the culprit clip, still etc with crash after crash at the same point - and then the above process explorer stuff running in the sys tray saw AME sail through to the end.

Talking of annoying crashes, albeit slightly off topic, - I also never let PP go out to Encore and burn to disk in one hit - I always burn to a folder first (especially if bluray) and then burn disk with ImgBurn or similar freebie. Learnt that after a painful day of lock ups and crashes between PP and Encore. Could of course be my setup.

[Guest]

Sorry - I didn't get that you actually got the message "Adobe Media Encoder has stopped working"...in my case, AME just stopped working and didn't do anything - it just stopped on "loading project" and froze.

In my case, I tried about anything.
I Reinstalled (unisntalled with Cleanscript) the whole Suite a couple of times, even set up a complete new OS and didn't install any 3rd party codecs, installed any actual graphix- and audio-drivers,tried any suggestion from Adobe Support and nothing worked.....

Since I found out about this XMP-Metadata thing, I had no problems at all rendering any files, any format, any size....

Sorry, that this doesn't work for you...but maybe it's helpful to others having trouble with AME....In my case, I could have saved loads of time and nerves spending on the search for solutions...

Well - anyway - good luck! Hope you'll get your problems fixed soon !

[Guest]

The reply has disappeared, but someone suggested creating, and signing in under, a new administrator. I did this last night, and it solved the problem, at least for now. I didn't have time to actually encode anything, but I'm hopeful that this takes care of it.

I have no idea why it would, but am thankful for the suggestion.

[fredou_79]

Here's my error message, I tried unchecking box didn't worked (my bug is same as Kai). I'm trying to export a WAV on an audio only timeline.

- Source File: C:\Users\POODLE~1\AppData\Local\Temp\Totem & Taboo - OMF export_6.prproj
- Output File: Y:\Totem & Taboo - scènes 1 à 121.wav
- Preset Used: Windows Waveform 48kHz 16-bit
- Video:
- Audio:
- Bitrate:
- Encoding Time: 01:07:04
13/03/2009 10:40:46 AM : Encoding Failed
-----------------------------------------------------------------------------
Could not read from the source. Please check if it has moved or been deleted.
-----------------------------------------------------------------------------

All my files are online and havenb't been moved or anything, just transfered from PP3 to PP4.

[Eddie Lotter]

See Error:Encoding Failed Could not read from the source

Cheers
Eddie

PremiereProPedia    ( RSS feed) - Over 350 frequently answered questions - Over 300 free tutorials - Maintained by editors like you

Forum FAQ

[fredou_79]

Ok this says my issue is not resolved yet and that I'm screwed for the moment.

Any work around? Export into another program I could do?

Maybe bring it back in PP3 can I bring a PP4 project into PP3 ?

[Eddie Lotter]

The knowledgebase article in the link I provided gives you two work arounds. I'm not sure how you missed that.

Cheers
Eddie

PremiereProPedia    ( RSS feed) - Over 350 frequently answered questions - Over 300 free tutorials - Maintained by editors like you

Forum FAQ

[excited_Genie16B8]

>The reply has disappeared

That's been happening to mine too, lately.

[fredou_79]

I checked too quickly and didn't saw link to solutions...

Thank I'll try first one and post result.

[stefan_kind]

Maybe you already found a solution...

I'm on Windows 7 RC1 but had the same problem, deleting the files in c:\users\{user}\AppData\Roaming\Adobe\Adobe Media Encoder\ solved the problem for me.

Make sure to make a backup before. But the files were recreated when I started Encoder again and now everything works as it should.

[Guest]

Yes it happens to me too. I deleted the file "Watch Folder Info.xml" in this folder and it works again

C:\Users\{user}\AppData\Roaming\Adobe\Adobe Media Encoder\4.0

[Joseph_Morabito1]

Out of nowhere the AME stopped working. I'm not a computer guy so, to me, many of the requests -by forum regulars- for every little detail about the computer I have, etc, seemed daunting to say the least. Fortunately, I saw the suggested fix by Takyc. When I found that folder I simply renamed it -from 4.0 to F 4.0- and kept the window opened in case it wasn't the answer. I went back to AME, and this time it worked as it always had in the past.

C:\Users\{user}\AppData\Roaming\Adobe\Adobe Media Encoder\4.0

[Jeff Bellune]

That method is affectionately known as "trashing your preferences".

-Jeff

[Guest]

Jeff

     Do you have any suggestions on this "media encoder stopped" ? Do you think it is Windows 7 compatibility?

Just when I thought I was getting the hang of this product....this happens??

[PhireMatt]

I was having the same problem and this worked PERFECTLY!  Thanks for the fix!