Adobe Premier Pro crashing PC Windows 11

Community Beginner ,
Mar 22, 2022 Mar 22, 2022

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I have already posted that Creative cloud apps were  crashing after updating to WIndows 11. I made advanced trouble shooting, since I made a clear installacion of my Graphic Card Drivers, I reinstalled all CC apps. And all of them seemed to be working except by Premier, it stills crashes the PC. I just stops working, and the graphic interface of the OS itself crashes. This time is not generating error messages or blue screens. But is happens 50% of the times, sometimes I have restart and just try to work to check if it crash or not. 

PC: DELL G3 Gaming Laptop.

CPU: Intel(R) Core(TM) i7-8750H CPU @ 2.20GHz 2.21 GHz

GPU: NVIDIA GeForce 1050 ti. Drivers: NVIDIA Studio up-to-date. 

APP: Adode Premier 22.2 up-to-date-

I need help, since I have many projects to work on. 

 

TOPICS
Error or problem , Freeze or hang , Hardware or GPU , User interface or workspaces

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Adobe Employee ,
Mar 23, 2022 Mar 23, 2022

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Hi JoEduardoReyes,

 

Sorry for your issue.

It could be related to your GPU or its driver. Please check if Premiere Pro is generating any crash logs. Here's how: https://community.adobe.com/t5/premiere-pro-discussions/faq-where-do-i-find-premiere-pro-crash-logs-...

Did you install any third-party plug-ins for Premiere Pro? Go to the following location and verify: HD/Library/Application Support/Adobe/Common/Plugins/7.0/MediaCore (any file or folder except dummy.txt at this location, is a plug-in).

If that's not the case, go to the Nvidia control panel and change the "Power management mode" from Adaptive to Maximum Performance, and test Premiere ProHere's how: https://nvidia.custhelp.com/app/answers/detail/a_id/3130/~/setting-power-management-mode-from-adapti...

Let us know how it goes.

 

Thanks,

Nishu

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