Skip to main content
D
doctorBB
Inspiring
June 21, 2022
Answered

Adobe Premiere and media encoder crashes at Startup, Macos Catalina 10.15.7

  • June 21, 2022
  • 3 replies
  • 1644 views

Hi

Adobe Premiere and Media encoder startup crashes on a

 

MacOS Catalina 10.15.7 on MacBook pro

2.8 GHz Quad-Core Intel Core i7

16 GB 1600 MHz DDR3

Intel Iris Pro 1536 MB

250 Gb space free

 

I followed suggestions

- reinstalled the system,

- cleared cache, 

- provide full disks and files access

All versions are crashing. 

 

Help much appreciated 

 

 

Thanks 

This topic has been closed for replies.
Correct answer doctorBB

Finally I managed removing the plugin and following your link and  https://community.adobe.com/t5/premiere-pro-discussions/premiere-cc-plug-ins/m-p/5191334

Best 

3 replies

Kartika Rawat
Community Manager
Kartika RawatCommunity Manager
Community Manager
June 23, 2022

Hi there!

Sorry about the crash. Could you try some suggestions mentioned here?  https://community.adobe.com/t5/premiere-pro-discussions/faq-how-to-troubleshoot-premiere-pro-crash-at-launch/td-p/11113249

 

Let us know if this helps.

Thanks,

Kartika

    D
    doctorBBAuthor
    Inspiring
    June 23, 2022

    Thanks for your response 

    I tried everything that you suggested 

    Its the last version of Premiere

    It crashes at OCFX plugin 

    Navigating to Navigate to /Library/Application Support/Adobe/Common/ but dont find the folder 

    Plug-ins/7.0/MediaCore

    I dont seem to have this folder, shall i create it again?

    The Go pro reflrame plugin install was the moment when all started crashin.

    Also I don't want to update system from here. 

    Tips welcome thanks

     

     

    D
    doctorBBAuthorCorrect answer
    Inspiring
    June 23, 2022

    Finally I managed removing the plugin and following your link and  https://community.adobe.com/t5/premiere-pro-discussions/premiere-cc-plug-ins/m-p/5191334

    Best 

    R
    RGUC ES
    Participant
    June 23, 2022

    We started experiencing this same problem in the last 24 hours. We were running Premiere 15.0 on Mojave across four machines (2x Mac Pro 2013 and 2x MacBooks) until Tuesday. On Wednesday morning we tried to load Premiere and got the same error on all machines. Contacted Adobe and it seems that their minimum OS system requirements to run Premiere 15.0 changed overnight to OS Catelina 10.15. 

     

    So we upgraded all machines to Catelina and the problem still exists on some devices but not on others. One machine in particular will still not load 15.0 as all, and crashes mid load when trying to open 22.0.

     

    Does anyone have any suggestions as to a fix?

    D
    doctorBBAuthor
    Inspiring
    June 23, 2022

    I managed removing the faulty plugin following  https://community.adobe.com/t5/premiere-pro-discussions/premiere-cc-plug-ins/m-p/5191334

     

    Hope you can sort out yours.

    Best 

     

      J
      Community Expert
      John V KnowlesCommunity Expert
      Community Expert
      June 23, 2022

      What's the oldest version you've tried?

      Do you have any 3rd-party plugins installed?

      How far does the loading screen get before it crashes? Usually there's a running list of modules that load at startup; see which one is listed last before it crashes.

      -------------------------------------------------------------------------JVK | Editor/Designer/Software Instructor. Pr, Ae, Ch, Ps, Ai, Id
      D
      doctorBBAuthor
      Inspiring
      June 23, 2022

      Thanks for your response

      Its the last version of Premiere

      It crashes at OCFX plugin 

      Navigating to Navigate to /Library/Application Support/Adobe/Common/ but dont find the folder 

      Plug-ins/7.0/MediaCore

      Reading this thread https://community.adobe.com/t5/premiere-pro-discussions/premiere-pro-2021-does-not-open-on-start-up-macos-10-15-7-hangs-on-quot-loading-ocfx-plugin-quot/m-p/12404661

      Actually the Go pro reflrame plugin was the moment when all started crashin.

      Also I don't want to update system from here. 

      I dont find the MediaCore or Plug in Folder. 

      Tips welcome thanks

       

       

      Terms & ConditionsAccessibility statement
      Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices