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5

Adobe Premiere Pro 2024 is Damaged and Can't Be Opened

Community Beginner ,
Oct 11, 2023 Oct 11, 2023

Hi there,

 

Just wondering if anyone else is getting this problem with premiere 24. I followed the instructions in this existing post to no avail: 

https://community.adobe.com/t5/premiere-pro-discussions/adobe-premiere-pro-2023-is-damaged-and-can-t...

 

All other 2024 apps work fine. 

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correct answers 1 Correct answer

Community Expert , Oct 11, 2023 Oct 11, 2023

Unistall and use cleanertool

Then reinstall.

See how that goes.

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Community Expert ,
Oct 11, 2023 Oct 11, 2023

Unistall and use cleanertool

Then reinstall.

See how that goes.

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Community Beginner ,
Oct 12, 2023 Oct 12, 2023

I can confirm that this worked for me. I had missed the cleanertool step. Thanks Ann.

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New Here ,
Oct 12, 2023 Oct 12, 2023

Same Isssue. Did uninstall and reinstall nothing happened.

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Community Expert ,
Oct 12, 2023 Oct 12, 2023

 

quote

Did uninstall and reinstall nothing happened.


By @Kuldeep30102067akqb

Did you use the Cleaner Tool?

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New Here ,
Oct 12, 2023 Oct 12, 2023

Adobe !!!! this is not good and thustworthy.

Have used Adobe software since the first release of Photoshop. It just gets more and more complicated.

Can't belive we have to follow this complicated guideline and use a special Adobe cleaner app!!

What is this? We pay a lot of money for Adobe CC.

Please make an update to Premiere Pro that fixe the issue and please don't spread a lot of file all over my computer when you install things.

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New Here ,
Oct 12, 2023 Oct 12, 2023

I manually deleted all Premiere-files on user/Documents + all files in user/Library/Preferences,

then uninstalled Adobe Premiere Pro 2024,

the installed Adobe Premiere Pro 2024.

 

All works now — no "Damaged"-dialogue at the start.

Did not use the cleaner app or followed all the steps proposed.

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Adobe Employee ,
Jan 14, 2025 Jan 14, 2025

Easy Fix - Allow it from Security TAB
"Open Anyway" Need to be clicked from Security tab when this Error Appearted and relaunch app after allowing it

Thanks
Aamir Khan

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Community Expert ,
Jan 14, 2025 Jan 14, 2025

@Mohammad Aamir Khan 

and for Windows?

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Adobe Employee ,
Jan 14, 2025 Jan 14, 2025

Its basically a Permission glitch, Please try Launch app as Administrator on a PC or Try Launch Hidden Admin Account on PC
1. Open Terminal (With Admin) 
2. Type the below command in it:
net user Administrator /active:yes
3. You will find a new Admin account called Administrator in it.
4. Login in this new Acciount

5. Open Premiere Pro and check.
( Hidden Admin account is a kind of Super Admin account with app permissions)

Thanks
Aamir Khan

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Community Expert ,
Jan 14, 2025 Jan 14, 2025

Will you have to log in to this new account each time to open the affected project?

Or will it work on the normally used account after that?

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Adobe Employee ,
Jan 14, 2025 Jan 14, 2025

If its Working in New Admin Account, It signifies Missing Permission in Existing Account or User Profile Missing sufficient Permissions or got corrupted.
So You may contact Microsoft or the easiest way is to Create new User or Enable Hidden Admin and start using it.

 

Thanks

Aamir Khan

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Community Expert ,
Jan 14, 2025 Jan 14, 2025

This about Premiere itself.

How about damaged project files?

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Adobe Employee ,
Jan 14, 2025 Jan 14, 2025

One need to check the Auto Save Versions for that Project ,

 

Thhanks

Aamir Khan

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Community Expert ,
Jan 14, 2025 Jan 14, 2025
LATEST

damaged auto save, no back up which often happens with users.

Just one damaged project file............

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