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“Adobe Premiere Pro 2023” is damaged and can't be opened

Community Beginner ,
Nov 15, 2022 Nov 15, 2022

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Hello,

 

I'm trying to open Premiere Pro 2023 from the Creative Cloud but I'm just getting the following message:Screenshot 2022-11-16 at 4.38.16 PM.png

 

Does anyone have any insights on what to do? I can't even move it to the bin as it tells me I have to manually move it to the bin,

 

Help!

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correct answers 2 Correct answers

Community Expert , Nov 30, 2022 Nov 30, 2022

uninstall every cc app including preferences, https://helpx.adobe.com/creative-cloud/help/uninstall-remove-app.html

then uninstall the cc desktop app, again using the correct uninstaller, https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html#sa_src=web-messaging

clean your computer of cc files per http://www.adobe.com/support/contact/cscleanertool.html

check for, and if available, update your os

repair all ms visual c++ versions that can be repaired.

update your ms vis

...

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New Here , May 03, 2023 May 03, 2023

Thanks for the reply. Unfortunately I didn't see this message in time and so cannot test it, but I did manage to solve the issue after seeing from a web search a page that said that the message doesn't mean the the app is actually damaged and could be a security issue.

 

So I went to Privacy & Security and I found there one of those messages you get when installing certain software about something being blocked from doing something to the system and you need to manually go into System Settings to

...

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Community Expert ,
Nov 16, 2022 Nov 16, 2022

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New Here ,
Nov 17, 2022 Nov 17, 2022

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quote

reset your preferences, http://www.mediacollege.com/adobe/premiere/pro/troubleshooter/trash-preferences.html/prepaidgiftbalance.com


By @kglad

Thanks a lot for the reply. I will try the suggested solution from your link.

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Community Beginner ,
Nov 17, 2022 Nov 17, 2022

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Thanks for that tip. I've tried that and also uninstalling and then reinstalling. No luck. Same message appears.

 

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Community Expert ,
Nov 17, 2022 Nov 17, 2022

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when uninstalling, did you also remove preferences?

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LEGEND ,
Nov 16, 2022 Nov 16, 2022

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MacOS uses checksums and digital signatures to ensure that applications haven't been corrupted or infected with malware. If you see this warning, the fix is typically to remove and reinstall that application to be certain that it is intact and all components are correctly installed.

Let us know if that works.

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Community Beginner ,
Nov 17, 2022 Nov 17, 2022

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Tried that and unfortunately, that didn't work 😞

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LEGEND ,
Nov 17, 2022 Nov 17, 2022

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Did you reset preferences? Do you have antivirus software running?

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New Here ,
Nov 29, 2022 Nov 29, 2022

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I am experiencing that exact same thing. I have deleted preferences and uninstalled and re-installed premiere.  Still get the same error message and the program won't open.

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Community Expert ,
Nov 30, 2022 Nov 30, 2022

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uninstall every cc app including preferences, https://helpx.adobe.com/creative-cloud/help/uninstall-remove-app.html

then uninstall the cc desktop app, again using the correct uninstaller, https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html#sa_src=web-mes...

clean your computer of cc files per http://www.adobe.com/support/contact/cscleanertool.html

check for, and if available, update your os

repair all ms visual c++ versions that can be repaired.

update your ms visual c++, if it can be updated

restart your computer (don't skip this)

use the "alternative download links" at the bottom of the page at https://helpx.adobe.com/download-install/kb/creative-cloud-desktop-app-download.html to download and install an os compatible desktop cc app

use the desktop cc app to install your cc programs/trials

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New Here ,
Dec 06, 2022 Dec 06, 2022

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After following all of these steps, I was able to open premiere pro (running Mac Os Silicon).

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New Here ,
Jan 15, 2023 Jan 15, 2023

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I just ran into the same issue. For me the following steps worked:

 

1. Uninstall Pr and Media Encoder via Creative Cloud App

2. Remove these 2 folders/programms from finder (if still there)

3. Restart system

4. Install older version of Pr (different versions could be picked via the 3 dots next to the "install-button")

5. check if Pr is now running

6. if step 5 was successfull, update to newest version

 

Hope this works for you guys too 🙂

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Community Beginner ,
Jan 21, 2023 Jan 21, 2023

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This worked for me.

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New Here ,
Mar 13, 2023 Mar 13, 2023

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Tks a lot.
This worked for me

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New Here ,
Apr 28, 2023 Apr 28, 2023

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I can run PP 2022 but not 2023. Have tried uninstalling everything and using the Adobce remove tools described above.

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Adobe Employee ,
Apr 28, 2023 Apr 28, 2023

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Hi GFXD67,
I see your message and it sounds like the steps given earlier did not work for you. Is that right? If so, try the following. 

 

  1. Open the Apple menu > System Settings.
  2. Select Privacy & Security > Developer Tools.
  3. Click the ( + ) button and navigate to the folder where the damaged app resides.
  4. Select the app and click Open.

Is that working for you? Please let us know. It could help others. Sorry for the frustration.

 

Thanks,
Kevin

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New Here ,
May 03, 2023 May 03, 2023

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Thanks for the reply. Unfortunately I didn't see this message in time and so cannot test it, but I did manage to solve the issue after seeing from a web search a page that said that the message doesn't mean the the app is actually damaged and could be a security issue.

 

So I went to Privacy & Security and I found there one of those messages you get when installing certain software about something being blocked from doing something to the system and you need to manually go into System Settings to allow it. (Either 'system extension blocked...' or '[app] was blocked from use because it is not from an identified developer').

 

Either the message didn't appear when I first installed Premiere or it was hidden behind some other window (or perhaps hidden by Stage Manager in Ventura?), but either way I didn't see it. After now clicking on the option to allow whatever it was (and probably restarting my mac), Premiere 2023 is working again. So I could have done all this without any uninstall/reinstall process it seems. I certainly think that this guidance should be given  in troubleshooting FAQs if it isn't already, and if the error message was about Ventura thinking PP is not from an identified developer then that should be looked into.

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New Here ,
May 16, 2023 May 16, 2023

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THANK YOU!! This was the same for me. Install/uninstall didn't solve it, but there was a tiny alert within the Privacy & Security settings. Again, thank you for coming back to share this. 👍👍👍👍👍

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Adobe Employee ,
Jun 06, 2023 Jun 06, 2023

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Yes! Thanks for sharing @GFX5D67.

 

Kevin

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New Here ,
Jun 26, 2023 Jun 26, 2023

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Im having same issue. Which section of Privacy & Security???

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Community Beginner ,
Jun 02, 2023 Jun 02, 2023

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Acabo de instalas Adobe Premiere en mi nueva Mac Mini Pro pero no abre, Ya probe a desinstalarlo y volverlo a instalar un par de veces pero no funciona

 

Screenshot 2023-06-02 at 10.31.54.png

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Adobe Employee ,
Jun 02, 2023 Jun 02, 2023

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Hi @stephaniev4823882,

I got your message. I have heard about this problem and forgive me if I don't have this exactly right. Do you have BMD drivers installed? If so, they may be interfering with launch. Try this: uninstall Premiere Pro. Reinstall Premiere Pro. Then, try to launch Premiere Pro. If it launches, then reinstall the BMD drivers. I believe that this is the issue at hand. Is that working now? If not, we can try other troubleshooting techniques. Hope it helps!

 

Thanks,
Kevin

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Community Beginner ,
Jun 07, 2023 Jun 07, 2023

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I'm trying to install so many times but does not work, the beta version works but crashing when I import Sony FX30 4K 10 bits files, I can't work on premiere pro in my new Mac mini M2 Pro 

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Community Beginner ,
Jun 07, 2023 Jun 07, 2023

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Acabo de adquirir mi nueva Mac mini pro con 32 GB de ram y 4TB de espacio, instale el Premiere pro y este no abre, instale la version beta y este si abrio pero se cierra cuando importo videos de la Sony FX30 en 4K a 10 bits, creo que es hora de migrar a Davinci Resolve, siento qie estoy tirando mi dinero con Adobe

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Community Beginner ,
Jun 09, 2023 Jun 09, 2023

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Not wrk

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