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cameronj91257583
cameronj91257583
Participant
Jun 24, 2023 12:08 AM UTC
Question

Adobe Premiere Pro 23 crashes when importing .mxf files from google desktop drive

For whatever reason, with the new 2023 updates, I am no longer able to import .mxf files from the google desktop app. Every other files have no issue. This was not a problem with Premiere 22. The problem is, often times projects are handed off to me from a Premiere 2023 project file which will open, then immediately crash if there are linked .mxf files. This creates a HUGE workflow issue for me. I've spent the majority of my day with customer support trying to resolve it to no avail. Frustrating beyond measure. 

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    2 replies

    Kartika Rawat
    Community Manager
    Kartika RawatCommunity Manager
    Community Manager
    Jun 27, 2023 8:23 AM UTC

    Hi cameronj91257583!

    Sorry about the frustration. What's the source of mxf files? Could you check if crash reports are saved? You can get them from here: https://community.adobe.com/t5/premiere-pro-discussions/faq-where-do-i-find-premiere-pro-crash-logs-on-windows-or-mac/td-p/9200778

    Let us know.

     

    Thanks,

    Kartika

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    cameronj91257583
    cameronj91257583Author
    Participant
    Jun 28, 2023 2:24 AM UTC
    Most of the files I have been dealing with are created from a Sony Camera
    and uploaded to google drive. I checked the crash reports but there are
    none. When this crash occurs, there is no error message or crash warning.
    It literally just shuts down.
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