Adobe Premiere Pro CC 2015.3 with AMD graphic card

Hi the walkinggiant,

Have you tried this? FAQ: Why is my GPU not available for Mercury Playback Engine GPU acceleration?

Thanks,
Kevin

Hi All,

We need more information on this issue, please follow the instructions below.

For WINDOWS

• Go to this location: C:\Program Files\Adobe\Adobe Premiere Pro CC 2015.3
• In the empty space, Right click (Keeping Shift Key pressed) and select 'Open command window here'.

• You will see a window like this:

• Type in 'GPUsniffer' and press Enter key.

• Please attach a screenshot of that window and all of the information.

For MAC

• Go to this location: Applications\Adobe Premiere Pro CC 2015.3\Adobe Premiere Pro CC 2015.3, Right click on Adobe Premiere Pro CC 2015.3 and select 'Show Package Contents'.

• Right click on GPUsniffer and select 'Show Package Contents'.

• Under MacOS open/double click on the GPUsniffer (Executable file).

• Please attach a screenshot of that window and all of the information.

Thanks,

Kulpreet Singh

I've noticed my Quadro 3800 is no longer on the supported list.

Premiere Pro System Requirements for Mac OS and Windows

Downgrading back to 2015 enables the card again. It looks like 2015.3 is the culprit not my graphics card. Disappointing but I can't give up hardware acceleration. Too bad.

Hi thewalkinggiant,

See if this FAQ assists you: FAQ: Why is my GPU not available for Mercury Playback Engine GPU acceleration?

Thanks,
Kevin

Hello everyone, i didn't speak english very well, i'm Brazilian, but i will post here my solution:

I have a Radeon R9 M265x/8850M dual with Inte HD 4400 on a Dell Inspiron 5537, and my solution is:

1-Go to C:\Windows\System32

2-Select the file "amdocl64.dll" and MOVE to another folder for backup if didn't work

3- Open Premiere Pro CC 2015.3, create a new project and test the Mercury OpenCL

Like if it works

Em português:

1- Vá para a pasta C:\Windows\System32

2-Selecione o arquivos "amdocl64.dll" e MOVA para outra pasta como backup, caso não funcione

3- Abra o Premiere Pro CC 2015.3, crie um novo projeto e teste o Mercury OpenCL

Is there any solution yet?

Anyone with 2015.3 installed who can test the new Crimson driver?

http://support.amd.com/en-us/download/desktop?os=Windows+10+-+64

I'm having similar problems with my AMD R9 280. It appears to work ok, but I can't render anything, no matter what codec I choose. Premiere Pro CC just freezes up, and I physically have to switch off the computer by holding down the power switch. It only renders in software mode with the card disabled.

These AMD cards are listed as being compatible on the Adobe website, so I'm hoping for a fix soon.

My PC has an i7 3770 cpu, 16gb ram, and is running Windows 10 64 bit.

Experiencing the same problem here as well,

Running a AMD R9 M275x with the latest hotfix of Crimson Drivers and Premiere CC 2015.3

Here's a readout from GPU sniffer.

C:\Program Files\Adobe\Adobe Premiere Pro CC 2015.3>GPUSniffer.exe

--- OpenGL Info ---

Vendor: ATI Technologies Inc.

Renderer: AMD Radeon R9 M275X

OpenGL Version: 4.5.13440 Compatibility Profile Context 0 16.200.1025.0

GLSL Version: 4.50

Monitors: 1

Monitor 0 properties -

   Size: (0, 0, 1920, 1080)

   Max texture size: 16384

   Supports non-power of two: 1

   Shaders 444: 1

   Shaders 422: 1

   Shaders 420: 1

--- GPU Computation Info ---

Found 2 devices supporting GPU computation.

OpenCL Device 0 -

   Name: Capeverde

   Vendor: AMD

   Capability: 2

   Driver: 1.2

   Total Video Memory: 3072MB

OpenCL Device 1 -

   Name: Intel(R) HD Graphics 5500

   Vendor: Intel

   Capability: 2

   Driver: 2

   Total Video Memory: 1513MB

   * Not chosen because of initialization failure.

Same problem here. I've got a desktop system with iGPU enabled for recording with QuickSync. No chance to use my AMD für Mercury anymore. Only deactivating the intel video card in device manager will let me use OpenCL, but disables the possibility to use QuickSync...