Skip to main content
Nicolas van der Straten
Nicolas van der Straten
Participant
July 13, 2020
Question

Adobe Premiere Pro - System Compatibility Report: Unsupported Video Driver

  • July 13, 2020
  • 1 reply
  • 252 views

Hi there,

I'm completely new to video editing and I wanted to start using Premiere Pro.
Right by the start I already ran into some troubles.

 

I tried pressing Fix and following the steps provided by Adobe, but I can't find the "igxpin.exe" file they mention afer unzipping a file I had to download. (https://helpx.adobe.com/x-productkb/multi/drivers-video-win-intel.html). My knowledge of drivers etc is minimal.

 

Thanks for your help

 

Premiere Pro 2020

Windows 10

NVIDIA GeForce GTX 1050

Intel Core i7-8750H CPU @ 2.20GHz

 

 

 

 

 

 

This topic has been closed for replies.

1 reply

Nicolas van der Straten
Nicolas van der StratenAuthor
Participant
July 13, 2020

I just updated the Nvidia and Intel drivers.
It's solved

 

Ann Bens
Community Expert
Ann BensCommunity Expert
Community Expert
July 13, 2020

This screenshot does not tell you anything.

You need to go to the Manufacture website and download the latest drivers.

Install manually, dont let Windows update the drivers.

Terms & ConditionsAccessibility statement
Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices