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marting52910193
marting52910193
Participant
October 16, 2018
Answered

After Premiere 2019 update cuda geforce gt 750 ti is not working anymore

  • October 16, 2018
  • 13 replies
  • 24933 views

Hi, has anyone also problems after switching to premiere 2019 with a cuda graphic card? I have the geforce gt 750 ti and it works great using premiere 2018, but cuda is not working anymore after the update to 2019.

Best,

Martin

    This topic has been closed for replies.
    Correct answer Byron Cortez

    Read this please, it will be useful.

    Important information on GPU-acceleration with CUDA and Apple Metal | Adobe Blog

    Regards!

    13 replies

    J
    jackf96158756
    Participant
    December 29, 2018

    Build: GTX 980 Ti - Sierra 12.6

    Hi Everyone,

    I havent been having the same issues with my machine. From everything I have found i think the core issue is this:

    -980 ti gfx card is only compatible up to cuda version 37x.xx

    -premiere cc 2019 requires cuda 9.2 (version 396.xx+)

    -premiere cc 2018 works with cuda version 37x.xx

    -if we update to OS 10.13 we can use cuda 10.0

    Updating would be annoying for me. Is this the only way?

    M
    mattheww16023919
    Participating Frequently
    December 29, 2018

    Adobe didnt care when CC 2018 removed Dolby Digital support and this meant that people couldnt author DVDs or Blurays anymore on Windows 7! That required a move to Windows 10 or bye bye. They dont care that they have wrenched support for thes GPUs on CC2019 and that leaves loads of people needing to spend thounsads on new GPUs...

    This is Adobe they just done care how anything wrecks your work or your bank balance, as long as they are getting paid and doing what they want. Thats all they care about. The only way they will ever start really caring is is their userbase jumps ship andthey dont get paid any more. Then they will start to LISTEN and BEHAVE and give people back what they once had.

    R Neil Haugen
    R Neil Haugen
    Legend
    December 29, 2018

    Adobe did NOT own the rights to the code for Dolby ... Dolby does, and demanded that Adobe hand them complete and continuous off-site monitoring of all use of software with Dolby code in it. I wouldn't give anyone that kind of permanent online access to my financials either, actually. So Adobe had no choice but to remove Dolby code from all Adobe products. Under threat of a lawsuit filed by Dolby.

    So your line they did it because they didn't care is rather ... bizarrely wrong, really.

    And Ms has dropped support for Win7 and 8.1. Apple no longer supports many of their older OSs either. Haven't you noticed that Win7 wasn't Win4.11? (I liked some of the features of that version, btw ... ah well. Ancient history.) Nvidia was dropping support for their "ancient" cards, as the new ones use a vastly different code structure.

    Apparently you would prefer they just shipped old code and old versions and the world stopped five years ago. Well, I bought a ton of "permanent license" software years back that isn't usable now because neither the companies nor the OS those were built for exist any more. What in any way is different about that? Shouldn't I be as mad at them because I paid a permanent license fee for software ... and now data ... that cannot be used or accessed?

    Jeez .. dBase was like $650 back in what, '89? Just one of many apps I can no longer use, and haven't been able to, for years.

    The world moves on. Period. I don't often like it, but ... it's the only guaranteed thing at all. The world just moves on. Every freaking day.

    Neil

    Everyone's mileage always varies ...
      M
      mattheww16023919
      Participating Frequently
      December 21, 2018

      What it means is whereas adobe could have provided support for older cards, they didnt want to, so they ripped it out of their products in an attempt to get you to spend day weeks or months buggering about with your hardware and spending lots of money and sleepless nights trying to get stuff that WAS WORKING to work again on higher grade hardware.

      They dont care about users... they dont care about compatability or backward compatability....

      if you try looking for older versions of their software like 2018 or 2017 which will work with your hardware just FINE... they wont let you have it.

      Which is why I stopped paying them.

      Cancel your subscription now and get Prem 2017 and crack of the piratebay and say goodbye to the filthy Adobe traitors that they are. When they behave like this they wont ever get another penny from me!

      AndreaFar
      AndreaFar
      Participant
      December 6, 2018

      I have the latest Nvidia Drivers 417.x and a Nvidia GTX 670M 4GB, Media Encoder shows CUDA Mercury Engine as selectable option but actually seems GPU isn't used at all, the encode is much slower and if I check in task manager the Nvidia GPU usage is 0% . This is ridiculous.

      mpaka
      mpaka
      Participant
      November 27, 2018

      I am on a PP 2019. v13

      i7 6800k, GTX970 and have CUDA enabled by default.

      Thing i am locked out is hardware encoder for h264 (and other) it seems. This is because of 6800k not having integrated video card and quicksync with it. So i have read...

      K
      keithf72052612
      Known Participant
      October 28, 2018

      I've been in communications with Adobe twice. The first time they told me to upgrade my drivers (they were already current).  This call took over an hour and they worked with my computer with their communcation's tool. The second time I was talking to them they acknowledged that they are working on a patch to fix these issues.  The unfortunate problem is that many of my projects are now on Pro 2019 format and cannot be opened with 2018

      Ann Bens
      Community Expert
      Ann BensCommunity Expert
      Community Expert
      October 28, 2018

      You should still have the latest 2018 projects you worked on. Providing you did not overwrite them.

      Revert to a previous version of any Creative Cloud application

      K
      keithf72052612
      Known Participant
      October 28, 2018

      As soon as you open the project in 2019 and save in that format  you cannot easily go back.  Adobe Support tried to revert back a project and had many issues in the process. They final gave up. Using the older 2018 program files is not an option because that would require me to lose hours of work and I am already swamped. Right now I am just struggling to work those projects in 2019 and hope the patch comes out within a few days.  I am just glad Adobe acknowledged these issues and stop blaming my computer for them.

      marting52910193
      marting52910193Author
      Participant
      October 28, 2018

      Many thanks for the many answers in this forum. I tried to update the driver, but unfortunately without success. I have now bought a new Geforce 1080ti, this one: https://amzn.to/2OUwr5i. It was recognized as CUDA in Premiere 2019 right away, without problems.

      The card is slightly more expensive, but is also recommended by Adobe for CUDA capability.

      For those who have the same problems as me, I recommend purchasing a new graphics card right away. Finally, it costs time for problem solving, which is not paid. In the meantime I can cut for a client got the money back on an editing day. The new graphics card also renders faster, so I can now work on projects faster.

      K
      keithf72052612
      Known Participant
      October 27, 2018

      Same issues here. Was with tech support for over an hour and they eventually said is was my NVideo drivers. I updated them and it still crashes among other big problems. Adobe prefers to blame the user's computer than to fix its issues.

      B
      Community Expert
      Byron CortezCommunity ExpertCorrect answer
      Community Expert
      October 17, 2018

      Read this please, it will be useful.

      Important information on GPU-acceleration with CUDA and Apple Metal | Adobe Blog

      Regards!

      Byron.
      I
      iano46425421
      Participant
      October 17, 2018

      I am having the same problem, I have Nvidia GTX980M 8GB.. Premiere pro 2019 is not recognizing CUDA. CUDA is still working with 2018

      Stan Jones
      Community Expert
      Stan JonesCommunity Expert
      Community Expert
      October 17, 2018

      iano46425421  wrote

      I am having the same problem, I have Nvidia GTX980M 8GB.. Premiere pro 2019 is not recognizing CUDA. CUDA is still working with 2018

      What driver do you have installed?

      I
      iano46425421
      Participant
      October 17, 2018

      The latest driver that was automatically updated by windows, will the the link bellow. thank you!

      C
      Community Expert
      Carlos ZiadeCommunity Expert
      Community Expert
      October 17, 2018

      Hardware acceleration system requirements

      FeatureOperating system
      Hardware-accelerated H.264 encoding
      • Mac OS 10.13 (or later) on Mac hardware from 2016 or later
      • Windows 10 with 6th Generation (or later) Intel® Core™ processors and Intel Graphics enabled
      Hardware-accelerated HEVC encoding
      • Mac OS 10.13 (or later) on Mac hardware from 2016 or later
      • Windows 10 with 7th Generation (or later) Intel® Core™ processors and Intel Graphics enabled
      Hardware-accelerated H.264 decoding
      • Mac OS 10.13 (or later) on Mac hardware from 2016 or later
      • Windows 10 with 6th Generation (or later) Intel® Core™ processors and Intel Graphics enabled
      Hardware-accelerated HEVC decoding

      Mac OS 10.13 (or later) on Mac hardware from 2016 or later

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