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M
mattc65937112
Participant
May 24, 2020
Question

After update Premiere says my video driver is unsupported???

  • May 24, 2020
  • 1 reply
  • 2718 views

Premiere worked fine. Just fine. 
Decided I'd update it the other day, see what new features had been added, now I get a warning at the start saying my integrated video driver is unsupported.


Clicking 'continue with known issues' gets me in, but the video playback is just grey with no image and clicking play does nothing and clicking close crashes the program.
Back to the warning message, clicking fix takes me to their support page where it gives me the 'baseline' driver to install, but I can't install it! After looking through the readme's it turns out that driver doesn't even support 4th gen Haswell based CPUs, only 6th and above. 
So what? now Adobe has decided my CPU is TOO OLD to run Premiere? it worked fine yesterday.
So I decide to backtrack and redownload an older version of premiere, and...same warning.

Adobe just broke premiere for me, and their only 'solution' is one I can't use???

This topic has been closed for replies.

1 reply

R
RjL190365
Legend
May 24, 2020

It's not Adobe alone. It's Intel. Intel decided to end all mainstream support for all of its 4th- and 5th-Generation CPUs in 2016. Since then, only critical security driver patches were released. And Adobe had absolutely no choice at all whatsoever but to completely comply with the hardware manufacturers' support lifespans and policies.

M
mattc65937112Author
Participant
May 24, 2020

Then allow people to download older versions of Premiere that worked just fine! Since I can't go before version 13, what can I do here? I can't afford to upgrade my motherboard and CPU, so my only option is to...pirate it illegally to obtain an older version that actually runs on my hardware? Adobe has really backed me into a corner here, so arrogant.

Ann Bens
Community Expert
Ann BensCommunity Expert
Community Expert
May 24, 2020

Please embed screenshot in original post.

 

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