Copy link to clipboard
Copied
After update to Premiere 2020 - software won't open and crash
Same happens with After Effects - crashes after updating today.
Please help:
Process: Adobe Premiere Pro 2020 [853]
Path: /Applications/Adobe Premiere Pro 2020/Adobe Premiere Pro 2020.app/Contents/MacOS/Adobe Premiere Pro 2020
Identifier: com.adobe.PremierePro.14
Version: 14.0 (14.0)
Code Type: X86-64 (Native)
Parent Process: ??? [1]
Responsible: Adobe Premiere Pro 2020 [853]
User ID: 501
Date/Time: 2019-11-05 15:55:29.563 +0200
OS Version: Mac OS X 10.14.6 (18G87)
Report Version: 12
Anonymous UUID: 18133263-D2D0-A303-ECF1-2E7FB1A7AAC7
Time Awake Since Boot: 1100 seconds
System Integrity Protection: enabled
Crashed Thread: 0 Dispatch queue: com.apple.main-thread
Exception Type: EXC_BAD_ACCESS (Code Signature Invalid)
Exception Codes: 0x0000000000000032, 0x000000014de43000
Exception Note: EXC_CORPSE_NOTIFY
Termination Reason: Namespace CODESIGNING, Code 0x2
Issue resolved
I got assistance from the Adobe online support team. The problem was a plugin that was causing the crash.
So I removed it and now its all good.
Try to get online assistance from the Adobe team: https://helpx.adobe.com/support/premiere-pro.html?guid=6d38fd90-7ff9-4829-9111-154e4cb5df19&location=PDP&product=Creative%20Cloud%20Desktop&product-version=5.0.0.354&mv=product&mv2=accc#
click on the "contact us" for online chat with help desk
Copy link to clipboard
Copied
I don't know what the plugin was, probably an old version of Titler Pro or Boris in my case...
I just followed instructions above and removed everything, started from scratch, working now
Copy link to clipboard
Copied
Find more inspiration, events, and resources on the new Adobe Community
Explore Now