All mouse/keyboard inputs DISABLED while scrolling

Report · Jun 20, 2017

After the most recent update, all keyboard and mouse functions are disabled while using the scroll wheel.

When editing in previous versions I normally use the scroll wheel to scroll horizontally and at the same time use keyboard shortcuts to zoom in an out. After updating to 11.1.2 all keyboard/mouse inputs are unresponsive while using the scroll wheel, and become responsive again about half a second after the wheel has completely stopped spinning.

This is only a problem on the main sequence timeline. In the source monitor for example, it works like it always has. This is 100% not a mouse issue as I've tried multiple mouses with the same problem. I also tested on another computer with the previous version of PP installed and it works like it's supposed to.

Premiere pro version CC 2017 11.1.2

Windows 10

Report · Aug 30, 2017

Did you had any luck with this issue? its really annoying and I can't' find the cause or any answer online.

Report · Sep 07, 2017

This bug is driving me crazy. Adobe - are you planning to address this with the next PP update? Please respond. The original poster asked this question on June 20th.

Report · Sep 25, 2017

Having same issue - frustrating and severely slowing down workflow.

iMac 27" Late '14

macOS Sierra 10.12.6

Premiere 2017.1.2

Report · Sep 25, 2017

The specs of your machine are not the issue unfortunately. It's a known bug - Adobe just won't admit so in any of their forums or on any of their Facebook posts. When people bring it up anywhere public (like here), Adobe ignores it completely and doesn't even let customers know that they're working on a fix. But I've been on the phone with their tech support and after wasting my time for 20 minutes testing all kinds of stuff with my machine they finally admitted that it was a known bug with the current PP version (on all platforms and operating systems), and that the engineers are "working on it". I can't imagine why they would pretend like it was my machine for 20 minutes and have me go through a bunch of tests before admitting that it was a known bug for everyone, but that's what happened.

I seriously cannot believe they put out a release with such a glaring bug. It used to get me literally thousands of times a day, and at this point I've just trained myself to avoid my scroll wheel like the plague, getting around my timeline in less efficient ways... so now it gets me a couple hundred times a day instead of a couple thousand, but I've slowed down my workflow to achieve this, just to keep my sanity.

Anyway, they definitely know about it, they just won't admit anything to their customers about it... unless you call and complain and sit through a bunch of tech support tests... then they'll tell you over the phone when they know they're only talking to one person, but they still won't address it in any kind of way publicly.

This is how they treat their loyal, monthly-paying customers. Great business practice there Adobe.

Report · Nov 30, 2017

Has anybody found anything to alleviate this frustration? I have the identical problem (described by the original posting). It's so severely crippling my workflow that I have to run two versions of PP to get through the day. The 2017 (11.1.1) works seamlessly. Any versions beyond that apparently contain this mysterious, career-threatening, sanity-destroying defect. Is this a setting that we've all overlooked? I doubt it. But how can we be the only 10 people (out of 10 million) that are affected by this. Nobody else talks about it? Nobody else notices it? For those of you who have replied, what have you done (if anything) to cope? I tried, as Paavos indicated, limiting use of the scroll wheel. But it's exactly as he/she pointed-out: It reduces the occurrences to a few hundred times per day (from a few thousand). Yet every single one of those occurrences derails my workflow.

Report · Nov 30, 2017

Nobody else talks about it? Nobody else notices it?

I don't think I've ever once in 20 years of editing tried to zoom and scroll at the same time. Never seen any other editor try either. I do those activities one at a time because I won't know where I need to scroll to until after I'm cone zooming.

Report · Nov 30, 2017

Jim, your comment clearly demonstrates that you don't understand the full spectrum of this bug.

I actually agree with your response to the original post. Never once in my 15 years of editing have I tried to zoom and scroll at the same time, nor have I seen any other editors do this. The needs of the original poster are indeed bizarre to me as well.

But this bug literally affects *ALL* keyboard and mouse inputs while scrolling (and .5 seconds after scrolling), and that affects me in so many ways. If I change tools while I'm scrolling it doesn't register. If I press play as I scroll down from a higher level video track it doesn't register. If I scroll sideways and simply CLICK in the timecode to move my playhead it doesn't register unless I wait .5 seconds first. If I scroll over and click a clip in the timeline and quickly ripple delete it... oops, I must have clicked .4 seconds after my scroll so the click didn't register, but I hit ripple delete .6 seconds after my scroll so that *did* register, and I may have just deleted the previously selected item instead of what I was trying to delete. But I can't just undo because what if nothing was selected and thus nothing was ripple deleted, then undoing would undo something I *don't* want to undo. So then I have to do a series of undos and redos to make sure the ripple delete didn't do something I didn't want it to, before finally selecting the clip I ACTUALLY wanted to delete, and deleting it. Another example is that I typically scroll ahead in the timeline when I'm editing to see what's coming - I edit a lot of instructional content with voiceover and I can visually spot some mistakes in the audio waveforms before I get to them and save some time. But now, if I'm scrolling ahead of what I'm listening to and I see a mistake, I have to hit the spacebar 3 or 4 times just to PAUSE the playback because the first few attempts don't register because they occurred while I was still scrolling or right after I finished scrolling. This is particularly infuriating because in many cases by the time I have successfully paused playback after multiple attempts, the playhead is no longer where I need it to be in order to mark an in or an out point, and I have to scroll back and find the correct spot again. And of course then I scroll to the left and click in the timecode to move my playhead and that doesn't register either! If I notice I just click again... but if I click in the timecode and quickly press play, in many cases the click doesn't register but the "play" command does, then my timeline jumps forward to where the playhead is, since the click to move it to a new location didn't register. I then have to scroll back to the left and try again.

There are so many more examples like this. I seriously can't believe this bug isn't bothering more people.

Report · Nov 30, 2017

If I change tools while I'm scrolling it doesn't register.

I don't do anything while I'm scrolling. I've just never needed to.

But the interface is available for me immediately after scrolling.

Report · Nov 30, 2017

Jim, I’m not sure what you’re trying to contribute to this conversation because it seems like all you’re saying is “This bug doesn’t bother me, so why should it bother anyone else? You guys must be editing wrong.”

How is this helpful at all? Did it occur to you that myself and the others who are bothered by this bug might edit a completely different type of content than you do, and therefore the bug bothers others much more than it bothers you? I can’t speak for anyone else, but I edit content that requires thousands of small edits all over the place - basically cleaning up dialogue in instructional content - removing “umms”, stumbles, and other verbal mistakes constantly. I’m aware that this isn’t typical video editing work, which is why you probably can’t relate. But I can tell you that in my workflow I try to use shortcuts and click on things very frequently while scrolling or immediately after scrolling.

And I would put money on that the .5 second delay is there for you too. Half a second is not very long, but it gets me constantly. Try changing tools or using another shortcut *immediately* after scrolling. Not 1 second after scrolling. I mean like a *quarter of a second* after scrolling.

It should really go without saying that everyone uses Premiere differently. Just because you and I both don't understand the needs of people who want to scroll and zoom at the same time, doesn't mean this workflow is not relevant to their video work. I’m not going to pretend like I understand all the ins and outs of their projects and their workflows. Just like you shouldn’t pretend that you understand all of the ins and outs of my video editing work and how it may differ from yours. All video projects are different and all editors have developed different workflows that work for their editing style as well as the type of content that they edit. In any case, this is a completely unacceptable bug to have in a professional level video editing program - even if it affects different editors for different reasons. And yes, even if it doesn’t affect you. If this bug doesn’t bother you, what’s the point of even posting in this thread if you don’t have a solution? That would be like me telling people who have a peanut allergy that they’re stupid for having concerns about peanuts in their food because I do not have an allergy and peanuts have never bothered me!

Actually, about a month ago I recorded a bunch of examples of this bug for some co-workers. I dug this video up and blurred out a lot of the Premiere interface because I recorded this demo using a project I was working on for a client, and for privacy's sake I want to make sure I don't share any of the actual video content, project name, etc., but it's still easy enough to see how much the bug truly affects my day-to-day work - even though the original poster's concern - trying to zoom and scroll at the same time - is *not* one of my concerns.

In case anyone is curious, here's the demo (unlisted on my personal YouTube channel): PPCC2017 - Timeline Scrolling Bug - Examples - YouTube

Report · Dec 01, 2017

I’m not sure what you’re trying to contribute to this conversation

The question was posed, does it not affect many people?

I'm answering for myself. I leave it for others to do the same, or not.

Report · Nov 16, 2018

Hey Jim, let me show you why people might want to do that. Some people would rather not have to constantly wait before doing something. Some people like to actually stop and start playing a video without having to wait.

Here, watch this unlisted video:

unacceptable glitch - YouTube

Report · Nov 17, 2018

Damn, I feel exhausted just listening to the guy.

Report · Nov 19, 2018

You wanted to know why it's important to people, you acted like you didn't understand, then when people show you, you make fun of them.

Besides making videos, I do voiceovers and use Premiere to edit audio because Audition is terrible (scrolling is terrible). I need to be able to scroll and stop and start the video on a regular basis. This "new way" means I have to stop scrolling, wait, then hit space. It's incredibly stupid. Yes, it makes me mad, because it adds extra time to my turnover for jobs.

Report · Nov 30, 2017

@case_replace, I totally understand where you're coming from and I completely sympathize with your position. It seems like you and I really are in the same boat here.

I've talked with Adobe's tech support multiple times about this - back in September or October they verified that it was a known bug and was going to be fixed in Premiere Pro 2018. But now that version is out and it's still not fixed, which is absolutely ridiculous. I actually just spoke with a higher level tech support agent a couple of days ago to check up on it, and he confirmed once again that it's a known bug, and that the engineers are "working on fixing it", whatever that means... because it's been a bug through multiple versions of PP 2017 as well as PP 2018 now. He even shared a bug number with me (which proves that Adobe has documentation on it), and he actually requested that I don't share the bug number publicly in these forums or anywhere else, which reenforces what I said above - that Adobe definitely knows about the bug, but they won't admit it publicly in any way, and they even go so far as to ask people like me who take the time to call them and talk about it to *not* share the bug number publicly. I won't share it because the guy I talked to was very nice and I don't want to get him in trouble (I'm sure the bug isn't his fault), but he didn't say anything about me not being allowed to share details of my conversation with him as long as I didn't share the actual bug number, so that's what I'm doing. All he could tell me was that hopefully it would be fixed with the next update for PP 2018, but I don't have high hopes for that. This whole situation is so infuriating to me. I pay monthly for four copies of both Premiere and After Effects (for myself and my editing team), so Adobe has literally made thousands and thousands of dollars from me alone over the years (yes I know, pennies to them), and they can't even give me a functioning product in return for my loyalty.

Report · Dec 14, 2017

yes, same problem with about .5 sec lag of mouse inputs after simple timeline scroll or alt+scroll zooming.. annoying ++...experimenting with autohotkey scripts to avoid the lag(some success) and it is a bug for sure(considering that others having it too)..any progress?

Report · Jan 23, 2018

Could you share your script?

Report · Jan 29, 2018

sure..You can everything( my scripts and info) in this conversation: Re: Timeline zoom lag

Report · Jul 24, 2018

It still a problem A YEAR after this post, I don't know what to do, someone found a solution ?

Report · Jul 26, 2018

oke. giving it a second try managed to find a solution(script using AutoHotKey free app). working like it should for me now(tested in premiere cc 2018 win10, zooms to cursor, no lag after Alt key release) - the script taps the Esc key after releasing the Alt when zooming with mouse scroll

-

Download/install AutoHotKey: https://autohotkey.com/https://autohotkey.com/

1. Right-Click on your desktop.

2. Find "New" in the menu.

3. Click "AutoHotkey Script" inside the "New" menu.

4. Give the script a new name. Note: It must end with a .ahk extension. Ex. MyScript.ahk

5. Find the newly created file on your desktop and Right-Click it.

6. Click "Edit Script".

7. A window should have popped up, probably Notepad. If so, SUCCESS! Copy these lines inside:

#IfWinActive, ahk_class Premiere Pro

~LAlt Up::

Send {Esc}

Return

8. Save the File.

9. Double-Click the file/icon in the desktop to run it(put shortcut to startup folder, runs in BGround, activates only in premiere)

10. Done, hope it's what You looking for