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Participating Frequently
September 24, 2018
질문

All of my Premier Pro CC 2018 files are gone or deleted. I just start it up and they have disappeared.

  • September 24, 2018
  • 3 답변들
  • 945 조회

After working on a project in pro cc for a VERY LONG time, I open up the software again from my taskbar as usual but all of a sudden I am greeter with the tutorial scene. Once it start up everything is gone! It's like it totally uninstalled and reinstalled by itself.

I checked both of my drives and all of my folders but there is absolutely nothing.

What happened and is it possible for me to get my files back or should I just sit here and contemplate life?

이 주제는 답변이 닫혔습니다.

3 답변

Averdahl
Community Expert
Community Expert
September 24, 2018

...but all of a sudden I am greeter with the tutorial scene.

This indicates that the Preferences in Premiere Pro has been reset, a thing that happens now and then with Premiere Pro for some yet unknown reason. None of your files are deleted, so open your file explorer and do a search for your .prproj-file and open it.

alexb70990221작성자
Participating Frequently
September 27, 2018

I understand. Problem is, they are not on my computer anymore whatsoever. I scanned the drives with recuva software, did a detailed search through my entire drives, and there is nothing to be found.

R Neil Haugen
Legend
September 27, 2018

It would take a specialized script for the app to go through your computer and find everything. Written for the file locations on your computer. Doesn't make sense to me.

No idea how this happened. But PrPro isn't my top candidate.

Neil

Everyone's mileage always varies ...
yenaphe
Inspiring
September 24, 2018

Premiere Pro cannot delete your project folder/files. It looks like something my have happened to your computer, maybe an automatic OS update, or a restore after a systeme crash?

It is very weird that you wouldn't fide your project file on your HDD. Also check, if you're using Windows, that an update hasn't changed the letter associated with your drive.

alexb70990221작성자
Participating Frequently
September 27, 2018

The drives are C and D as they always have been, windows says it hasn't had any updates, and my system didn't crash. I was working on them one night and they were gone the next morning.

R Neil Haugen
Legend
September 24, 2018

Have you searched for .prproj files?

Which version of PrPro of course,  as in 12.1 2?

Neil

Everyone's mileage always varies ...
alexb70990221작성자
Participating Frequently
September 24, 2018

yeah I have searched both my ssd and my hdd

there is a shortcut for the file but when i click it it says "this shortcut has been moved or changed, do you want to delete it?"

I am using Pro CC 2018 12.1.2

R Neil Haugen
Legend
September 24, 2018

A shortcut for a project file? Not used to that. PrPro doesn't make them, so that would be something you would have to have made.

And by project file, I am referring to the project files PrPro creates for each project you make. Not the program file for PrPro itself.

Neil

Everyone's mileage always varies ...