An error in exporting my video

New Here ,
May 23, 2022 May 23, 2022

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I am trying to export the video created over the weekend, but I keep getting this message. my media encoder is up to date.

Can anybody help me with this issue?

 

thanks,

 

Peter

 

ATA_Peter_1-1653358139086.png

 

 

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Adobe Employee , May 24, 2022 May 24, 2022

Hi Peter!

Sorry about the messages.  Could you try switching to Software Encoding instead of Hardware Encoding in the Export Setting > Video tab > Encoding Settings and export?

 

 

Let us know how it goes.

Thanks,

Kartika

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Adobe Employee ,
May 24, 2022 May 24, 2022

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Hi Peter!

Sorry about the messages.  Could you try switching to Software Encoding instead of Hardware Encoding in the Export Setting > Video tab > Encoding Settings and export?

 

 

Let us know how it goes.

Thanks,

Kartika

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New Here ,
May 24, 2022 May 24, 2022

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Thank you so much, that did the trick.


*Best Regards,*

*Peter Sanchez*

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