Premiere and Media Encoder creating D:\AppData\Roaming\Adobe\Common\LUTs on launch

[R Neil Haugen]

A number of users on the U2U forums are having issues with Premiere or MediaEncoder creating a folder tree on their D: drive as follows ...

D:\AppData\Roaming\Adobe\Common\LUTs

or

D:\AppData\Roaming\Adobe\Common\LUTs\Technical


It first was noted by people with Onedrive or Dropbox, but now several others have popped in that do not have those sync apps and everytime Premiere or Me launch, the apps create the folder-tree and folders.

Delete the folders, launch Pr or Me, the folders are created again.

A bug of some kind perhaps.

R.Neil Haugen

[Senator27]

Hi

I recently noticed that Premiere Pro is creating an AppData folder under my OneDrive location every time it starts.  The full path being created is D:\OneDrive\AppData\Roaming\Adobe\Common\LUTs\Technical, so I assume this is somthing to do with a setting for LUT locations.

My actual system AppData folder is actually in the normal location:

C:\Users\[myusername]\AppData\

So, I don't understand why Premiere Pro is now creating this new AppData folder inside my OneDrive location.  OneDrive was installed after Premiere Pro, but for some readson after OneDrive was installed PP has started creating an AppData folder under OneDrive, instead of using the normal system AppData location.

If I delete the AppData folder under OneDrive, it appears again as soon as I next run Premiere Pro.

My system Documents and Pictures folders (shell folders) are now located at D:\One Drive\Documents, and D:\One Drive\Pictures, but I don't see why that would cause Adobe to create the AppData folder directly in the OneDrive root.

Any suggestions as to why this may be occuring would be greatly appreciated.  I certainly don't need this folder syncing to OneDrive, and I prefer to keep the folder structure within any cloud syncing services to only what needs to be there.

Thanks in advance

Brent

[R Neil Haugen]

From my understanding of OneDrive (somewhat limited as it is) ... this would be OneDrive assuming it is supposed to back up that folder. So I think you need to tell OneDrive not to back up that folder.

Neil

[Senator27]

Hi Neil

Thanks for your reply.  OneDrive only syncs a single folder to the cloud.  The user can specify the location of that OneDrive folder, then anything you intentionally place inside that folder gets syncd.  You cannot nominate other folders elswehere in your filesystem to also sync.  My operating system is on one physical drive (C:) and my OneDrive is on a different physical drive (D:)

So yes, OneDrive is syncing the AppData folder, but only because Premiere Pro is creating it within the OneDrive folder at every launch.  I don't understand why it doesn't just use the default location of C:\Users\[myusername]\AppData.

This has of course only been an issue since I installed OneDrive, and moved my system Documents and Pictures folder into the OneDrive folder.  Prior to that Premiere Pro used the default AppData location.

The default locations of all of these folders would be:

C:\Users\[myusername]\Documents

C:\Users\[myusername]\Pictures\

C:\Users\[myusername]\AppData\

My configuration is:

D:\OneDrive\Documents

D:\OneDrive\Pictures

C:\Users\[myusername]\AppData\

Ie.  Documents and Pictures have been moved to OneDrive, but the AppData folder has been left on the C: in its default location (as I have no need to sync it to the cloud)

The only thing I can think is that Premiere Pro assumes the AppData folder should reside in the same parent folder as the Documents / Pictures folder(s), as that is where it would be in a default system configuration.  But in my setup, that assumption results in the AppData folder being created in the OneDrive folder.

It is not unusual to move the Documents and Pictures folders somethwere other than the default locations.  But it seems Premiere Pro determines the location of the AppData folder relative to the Docs / Pics folder, rather than maintaining an absolute reference for its location.

I'm not sure if Adobe can confirm whether this is expected behaviour or not?

Thanks

Brent

[R Neil Haugen]

Is that one folder the only one created every time? Do you have the companion Creative folder, but it's not being copied?

Neil

[wiNGCom]

Have the same issue with Dropbox... and yes my Documents and Picture folders are located in the dropbox folder. Everytime I start Adobe Premiere, it creates the AppData\Roaming\Adobe\Common\LUTs\Technical folder again in the dropbox root.

[R Neil Haugen]

This has of course only been an issue since I installed OneDrive, and moved my system Documents and Pictures folder into the OneDrive folder. Prior to that Premiere Pro used the default AppData location.

---------------------

Have the same issue with Dropbox... and yes my Documents and Picture folders are located in the dropbox folder. 

---------------------

Well, you both have the same, self-created problem. It's in the two quotes above. Adobe's apps use your system settings to determine where to put certain things. Your User/Username things have been changed to your file service folder ... OneDrive and Dropbox.

So ... Adobe is using that system setting and parking their 'stuf'f'' where other User system stuff is getting parked.

Yea, it's not too brilliant one first thought ... but ... the way they put things on disc in various User/-places has an internal reason. And Premiere Pro is just following instructions.

Neil

[Senator27]

Thanks wiNGcom for confirming the same behaviour with DropBox.  Clearly Premiere Pro is assuming that the AppData folder will reside in the same folder as the Documents or Pictures folder(s), but for a huge number of users this will not be the case.

Neil, this is clearly an Adobe Premiere Pro bug, not an issue with how we have structured our filesystems.  Your suggestion that this is a "self-created problem" fails to appreciate the bigger picture.  We have simply configured our respective cloud storage services in their default manner.  And we're not alone.  Collectively OneDrive and DropBox have over 500 Million users, so this issue will surely be affecting a massive number of Premiere Pro users.  OneDrive is tightly integrated with Windows, so much so that increasingly applications don't even assume that C:/Users/Documents will be the default documents location. Instead, assuming that /Users/OneDrive/Documents will be.

I have experience with most of the major cloud storage services (incl. Google Drive, OneDrive, DropBox, iCloud) and the vast majority of them use a single folder, under which everything you want syncd must reside. So, leaving the Documents / Pictures folder in the default system location is not an option.

A large percentage (probably the vast majority in fact) of users of cloud storage services will use them to sync their Documents and Photos.  This is probably one of the single most common uses of these services for the consumer market.  This means that hundreds of millions of users are moving their Documents / Pictures folders (and potentially others) to a location other than the system default location.  So assuming that the AppData folder will be contained within the same parent folder as the Documents / Pictures folders is totally inappropriate.

Other Adobe products continue to utilise the AppData folder correctly in its normal location.  It only seems to be Premiere Pro which creates a new AppData folder relative to the Documents/Pictures folder(s), rather than using the default location.

[wiNGCom]

I agree with Senator27 that this feels more like a bug...

If it's not, then please explain why I also have a AppData\Roaming\Adobe\Common folder at the normal location (c:\Users\User\AppData) which contains a bunch of other folders and files?

If it was intended, shouldn't this data all be in the same directory consistently?

Of course I'm assuming this COMMON data is for Premiere Pro... I only have Premiere Pro and Acrobat Reader installed. But then again: there is also a Roaming\Adobe\Premiere Pro folder. Following the logic that this is 'normal', I would expect that directory to be located there too... it's not, only that LUTS/Technical folder is there

[R Neil Haugen]

I'll be happy to agree to something odd going on here ... with one caveat. There still has to be something specific to a certain ... something.

I re-established my onedrive to active status, and allowed it to backup files as per typical. But that Technicl file you're both having issues with didn't 'jump' into my onedrive folder. So I can't replicate the behavior, and as we've not gotten a massive outpouring of threads/posts on this, I doubt it is a common behavior.

Not to say that it isn't happening ... or that it's not annoying ... just that it's not all that common apparently.

And ... I'm wondering what the 'trigger' for this behavior on some machines is?

Neil

[Ruiter Productions]

I have exactly the same problem, but do not use OneDrive and Dropbox. 

Location A: I have most Adobe user stuff in C:\Users\<user>\AppData\Roaming\Adobe.

Location B: I have some other Adobe folders in D:\Documents (the location my Document folder setting is set to).

There's one exception:  D:\AppData\Roaming\Adobe\Common\LUTs.

After deleting this folder, Adobe recreates it at the same location after starting Premiere Pro again.

Why is the LUT folder not stored in location A of B too, but in the root of D:\?

[R Neil Haugen]

Was there a D/appdata folder to begin with, or is Premiere creating it?

Neil

[Guest]

I have the exact same problem, but in my case it creates this folder when I open Adobe Media Encoder, not Premiere (I don't even have Premiere installed). Did you find a solution?

[wiNGCom]

After the last two comments it's pretty obvious that the developer who implemented the code behind the creation of this folder is using an incorrect way to determine the AppData folder. Looks like he determines the AppData folder by taking the base of the Documents root ... which is something that is configurable by the user and doesn't always lead to AppData.

This was also my guess... wanted to test this by rebasing all my folders but didn't have the time yet 🙂 

[Ruiter Productions]

I can confirm this too. 

If I delete this folder LUT folder, Adobe Media Encoder will remake this folder again too.

So, both Premiere Pro as Media Encoder create this folder.

[Ruiter Productions]

Before installen Adobe Creative Suite, this folder wasn't there.

Only the LUT folder is in D:\AppData no other folder. So, only Adobe creates this folder.

If I delete this folder, Premiere Pro (or Media Encoder) wil recreate this folder again after starting this application.

[R Neil Haugen]

Thanks, useful information ...

Neil

[R Neil Haugen]

I've created a bug report on their UserVoice system, and ask anyone with this issue to go over to the link below, comment and upvote.

Premiere and Media Encoder creating D:\AppData\Roaming\Adobe\Common\LUTs on launch

Neil

[MaestroCelejowski]

Hi,

I've onedrive on disk D: and Premiere on C:. When I open Premiere, program creating AppData folder on my OneDrive folder. I have all my projects in subfolders on folder Onedrive but when I delete this folder it creates again. I have also AppDate folder on C: disk. Can I do something to prevent the program from creating the folder on my Onedrive? Its empty and path looks - D:\OneDrive\AppData\Roaming\Adobe\Common\LUTs\Technical (Technical is a folder and its empty)

--

Best wishes 🙂

[Michael Grenadier]

is this just annoying or are there other ramifications?  If it's just annoying I'd suggest you live with it or reach out to microsoft and hope they provide the necessary support for their product.   If there are other ramifications, please describe them and perhaps someone here will have an answer for you.  

[MaestroCelejowski]

I can live with It but I think that Premiere creates this folder and Onedrive or Microsoft company can't do nothing. I would like to change localization of creating this folder, is that posibble? 

[Michael Grenadier]

have you checked your project scratch disk settings?  Premiere may be automatically creating these folders because Premiere by default creates folders to store a variety of files including your autosave folder in the same place as your premiere project file.  You can change the scratch disk settings in your project settings to locate these folders on a local drive.  I strongly suggest that you at least locate your autosave folder locally if your project file is being saved in the cloud.  always a good idea to have the project file and the autosaves in different locations.

[macgnarley]

Granted, this issue is not really hindering my Premiere experience, but it's been happening for so long and is quite annoying to my OCD brain, so I thought I'd seek help.

Over a month ago, the AppData Folder (containing a sequence of empty folders up to the LUTS/Technical folder) started appearing on my desktop every time I started premiere. I expected it to go away with an update. It did not. I cleared the Media Cache. I reinstalled Premiere. It did not fix it. I have no idea why it started, I do not use LUTs and as far as I recall have not installed one in ages. 

Has anyone had this issue or any idea of how to make these damn folders stop popping up? (see screenshot for exact folder) Thanks!

[Ann Bens]

 

[macgnarley]

https://adobe-video.uservoice.com/forums/911233-premiere-pro/suggestions/40289203-premiere-and-media...

Please embed useful information in reply to the original post.

[Jonathan S.]

Same problem here, it´s really annoying.