Audio error & instant crash [/Tanqueray/releases/2016.10...

[ohanafilms]

Well I went against my better judgment and upgraded to CC 2017. Now when I open my project most clips no longer have audio. When I try to replace the clip I get an instant crash with this...

Premiere Pro has encountered an error.

[/Tanqueray/releases/2016.10/shared/adobe/MediaCore/Backend/Src/Component/ComponentFactory.ccp-70]

Huh???? I'm 3 days into this disaster. Can't edit. Can't deliver projects. Costing me MONEY!

[kulpreet singh]

Hi ohanafilms,

I apologize for all this trouble.

Now when I open my project most clips no longer have audio.

We have reported this issue to the Engineering Team, as a workaround please clear the media cache & relaunch your project.

Known issues in Premiere Pro CC 2017

FAQ: How to clean media cache files?

When I try to replace the clip I get an instant crash with this...

Premiere Pro has encountered an error.

[/Tanqueray/releases/2016.10/shared/adobe/MediaCore/Backend/Src/Component/ComponentFactory .ccp-70]

What is the source of your media files and where exactly those files are located?

What are all 3rd party effects that you are using in this project?

Hopefully, cleaning the media cache on your mac will fix your other issue as well.

No audio opening PC project on Mac

Please try the above steps and let us know the status for both of your issues.

Thanks,

Kulpreet Singh

[vjinxile]

Hi Everyone

i m having the same problem

[/Tanqueray/releases/2016.10/PremierePro/HSL/Src/SequencePlayer.cpp-551]

crashing message , in a new project i cant even create a new sequence, this is a ppo project for work not fun..so tragedy because i cannot deliver video, beacuse ppo crashes, so i loose client and $$ i am very very unhappy

Imac 4 GHz Intel Core i7

32 GB 1867 MHz DDR3

graphics : AMD Radeon R9 M395X 4096 MB

iMac (Retina 5K, 27-inch, Late 2015)

MacOs Sierra 10.12.3

pls help this is really unacceptable

also ppo crashes on other projects, with different errors, it is very bad for business

thanks for the help

[Mattlatl]

Hello,

Please find the link below :

https://forums.adobe.com/thread/567259 (This is an option from the application itself)

https://helpx.adobe.com/premiere-pro/using/preferences.html (Manual and more effective way)

Manual steps in details:

Step 1.

• Deleting Media Cache Folders:

• Close All adobe applications first if running.
• Please try to double click on Blank desktop screen first
• Now on Top Left Corner of the screen, near Apple Icon, You will see “GO” option
• Click on that, select “Go To Folder” option
• in the box type ~/Library/Application Support/Adobe/Common and hit enter
• Please locate folder - Media Cache - and - Media cache files, and delete them.

Step 2.

• Reset Preferences:

• Please try to double click on Blank desktop screen first
• Now On top, near Apple Icon, You will see GO
• Click on that, select Go To Folder option
• in the box type ~/Library/Application Support and hit enter
• Please locate and Rename AdobeAdobe.old

Step 3.

• Now again, in the box type ~/Library/Preferences and hit enter
• Please locate and Rename AdobeAdobe.old

Step 4.

• Now, the final one, please Go to documents folder of MAC and Rename AdobeAdobe.old

****In case user would like to use any “Previous Version” of Premiere Pro. Following link will help.

****Steps to Roll back Premiere Pro to Older Version: https://forums.adobe.com/thread/2170895

[ohanafilms]

I solved all my problems by switching from Mac to Windows.

[erikernst]

Out of the blue I'm getting the same error. Audio not displaying and when adding a new clip the program crashes.
I tried the solutions posted in this thread but the problem still persists.

Please fix this ASAP as I and others are not able to any any work what so ever!

[erikernst]

UPDATE:

I copied all files - including cache folders - to another identical harddisk and so far I have had no problems. Note, the harddisk I copied from is working perfectly fine - I am still using it for After Effects - but the change of harddisk somehow solved the problem, for now at least.