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AUDIO Problem: Premiere CC Does Not Import Audio Track of a Video, and Does Not Import an Audio File

Explorer ,
Oct 29, 2016 Oct 29, 2016

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Hi, everybody!

So I figured I have an audio problem.

That happened not only with a video file that has sound but also with an audio only file.

First of all, I tried importing my .mov video, which couldn't be done (file details below in picture 1 & 2). I had to install Quicktime player in order to be able to import the video. But no audio track comes with it, just video. I recently had to re-install my Windows 10, maybe I am missing some codecs?

But what's weird, is that I had a problem with a different (audio) file even before re-installing Windows and all Adobe programs (before re-install I had no problem with the before mentioned video+audio file). So the way it looks is that I import that audio file (file details in picture 3), try to play it, but that little pin doesn't move. I can't move it either.

Screenshot can be seen on picture 4, with the arrow pointing at the blue line that shouldn't be blue. Another fact: when the audio file is imported, it says it has 15fps and a resolution of 640X480. That doesn't make sense because it's audio only.

Things I already tried and did not work:

- importing both kind of files through Media Browser, but that doesn't do the trick

- installing and using ASIO codec

- reinstalling Premiere Pro CC latest version
- updating my audio drivers in Device Manager

- logging out and signing into Premiere

- restarting computer

- deleting media cache files

Just for the record, so far I am not having problems with other files, and they get imported fully and correctly.

Do you guys have any ideas on how to solve this?

IMAGE 1 & 2: The Video File

1.png2.png


IMAGE 3: Audio only file

3.png 4.png

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correct answers 1 Correct answer

Contributor , Oct 29, 2016 Oct 29, 2016
I got around this (which I had big problems with) if it is the same problem, after reading two tricks (which is stupid that I had to do it) in other posts.1: You can download MPEG_StreamClip (Free) which you just run it through that and it fixes the audio so PrPro recognizes it. This worked most of the time. I then replaced the clip with the new output from Streamclip.2: The other fix, more stupid but worked 100% of the time. Was to copy the same exact clip to a different folder. Then import or ...

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Contributor ,
Oct 29, 2016 Oct 29, 2016

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I got around this (which I had big problems with) if it is the same problem, after reading two tricks (which is stupid that I had to do it) in other posts.

1: You can download MPEG_StreamClip (Free) which you just run it through that and it fixes the audio so PrPro recognizes it. This worked most of the time. I then replaced the clip with the new output from Streamclip.

2: The other fix, more stupid but worked 100% of the time. Was to copy the same exact clip to a different folder. Then import or replace the original clip with the copy from another folder. I don't know why it works other than it recreates the WaveForm and\or Peak file. These are the annoyances that really upset me.

Good luck.

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Adobe Community Professional ,
Oct 29, 2016 Oct 29, 2016

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Another suggestion is to delete the preview & cache files, rename the folder the audio media is in, and re-start PrPro. Often just renaming the folder gets PrPro around the issue inside itself.

Neil

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New Here ,
Nov 30, 2016 Nov 30, 2016

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I did the 2nd option and yes it found the audio file but I still hear nothing.

I then tried the 1st option but that didn't help with the sound.

Any other ideas?

Cheers

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New Here ,
Sep 24, 2018 Sep 24, 2018

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You sir are true legend.

The 2nd method of this guy REALLY FIX my problem. If it worked it ain't stupid at all. Thank you very much sir.

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New Here ,
May 17, 2019 May 17, 2019

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Thank you for your tips. They unfortunately didn't work for me.

I did finally work around the problem by extracting the audio and importing it separately. Thanks to the article Extract AC3 Dolby Digital with FFMpeg at Savvy Admin  I was able to use ffmpeg to losslessly extract the AC3 audio. After importing it separately into Premiere I linked it to the original video. The exact command in my case was

ffmpeg -i 0312-Dan-02.MTS -acodec copy 0312-Dan-02-audio.ac3

I installed ffmpeg using homebrew. This technique should work for most audio streams, not just ac3 streams. Of course, if you can't import audio at all like OP, then this probably won't help you.

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New Here ,
Sep 12, 2019 Sep 12, 2019

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Option 2 worked for me. Thank you so much!!!!!!!!

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LEGEND ,
Oct 29, 2016 Oct 29, 2016

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I had to install Quicktime

You should undo that.

Urgent Call to Action: Uninstall QuickTime for Windows Today -

Homeland Security warns Windows PC users to uninstall Quicktime | Fox News

Use this to remove it, making sure to engage the Powerful Scan to remove leftovers.

IObit Uninstaller, Best Uninstall Tool for Your PC - IObit

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Explorer ,
Oct 31, 2016 Oct 31, 2016

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Thank you all for the help.

Jsantacroce :
1. I tried this solution, exported audio in mp3 and added it to the timeline. It was a few frames shorter than the video clip, but it did the trick. It's not the perfect solution, but it works. Awesome!
2. Unfortunately, it did not work.

R Neil Haugen:

I tried it, no success 😕

Jim_Simon:

That looks problematic, thanks for the heads up. What do you use instead of Quicktime then? As I mentioned, I couldn't import even only the video part  of my footage before I installed Quicktime.

PS: If you guys have any more ideas to make Premiere recognize audio, I would love to try them out and report the results.

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LEGEND ,
Oct 31, 2016 Oct 31, 2016

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What do you use instead of Quicktime then?

As a player?  My preference is for the following.

Global Potplayer

As a video format?  I just switched to the Blackmagic Pocket Cinema Camera, which shoots in RAW and ProRes.  Thankfully, both Premiere Pro and Resolve can handle the ProRes files without installing QuickTime.

Bottom line, if the software I use can't handle the QuickTime files without installing QuickTime, then I just will not use those files.  For me, NOT installing QuickTime is the priority.

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Community Beginner ,
Nov 04, 2016 Nov 04, 2016

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This has been an ongoing problem for what seems like forever

have to question the "fit for purpose" of Premiere Pro as this is a "show stopper" problem

I started with only a problem from one of my cameras with .mov files, and it has since progressed to another camera with .avi files

I've been using the MPEG_StreamClip work around just to keep me going, but as others have said we shouldn't need to.

Adobe need to get their act together and sort it out once and for all

and before people start giving a list of things to do, I've tried them, countless times and still no joy

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Community Beginner ,
May 08, 2018 May 08, 2018

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Same problem here. I'm using Premiere 12.1.1 and no audio whatsoever with some footage. Have to import the footage in Final Cut Pro and then export audio and sync it....What is Adobe doing about this ?????

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Adobe Community Professional ,
May 08, 2018 May 08, 2018

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On most rigs, this isn't an issue. Which doesn't mean it doesn't suck stinky stuff if it's happening on your rig. Sympathies ... seriously.

File the report on the new User Voice system they've got, a vastly improved setup from the old bug report setup.

Adobe Bug /Feature Request form: https://adobe-video.uservoice.com/forums/911233-premiere-pro

And btw, what's the media that sometimes out-puzzles PrPro?

Neil

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Explorer ,
Jun 15, 2020 Jun 15, 2020

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Here we are, halfway through 2020, and this is a problem that still exists. I have tried every solution put forth from this community to no avail. Has there been any kind of official reply wherein they recognize this issue and speak to resolving it?

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Adobe Community Professional ,
Jun 15, 2020 Jun 15, 2020

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This is a problem for only a small subset of users ... it seems to require specific media and perhaps computer gear/OS for it to happen.

 

So ... what is your media that is having this trouble? How was it created? What things have you tried? And what is you OS?

 

Neil

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Explorer ,
Jun 16, 2020 Jun 16, 2020

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Hi Neil. Thanks for replying. Ok:

  • It was working fine two days ago (when i had to edit a 60s clip), and then yesterday when I went to import two additional clips, they had no audio. I then tried to, in a new project, import the original 60s clip which was fine, and again, no audio track was apparent. 
  • Importing .mp4 into a project is not yielding the audio track along with the video (not a factor of it being dragged to the timeline to see no audio, there's just clearly no audio track being brough into the bin)
  • This was working previously (have since tried importing clips that have previously worked and now they're no longer coming in with audio either)
  • I have cleaned out the cache, common, peak files per all of the suggestions above
  • I have restarted premiere
  • I have created entirely new projects
  • I have restarted my machine
  • Using a macbook pro on OSX 10.15.4 with the most up-to-date version of Premiere installed.
  • There was no update applied to the software that wouldve caused this

 

Hope this helps!

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New Here ,
Aug 19, 2021 Aug 19, 2021

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LATEST

As a player? My inclination is for the accompanying.

Keyboard test 

As a video design? I just changed to the Blackmagic Pocket Cinema Camera, which shoots in RAW and ProRes. Fortunately, both Premiere Pro and Resolve can deal with the ProRes documents without introducing QuickTime.

Primary concern, if the product I use can't deal with the QuickTime documents without introducing QuickTime, then, at that point I simply won't utilize those records. As far as I might be concerned, NOT introducing QuickTime is the need.

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Adobe Community Professional ,
Jun 16, 2020 Jun 16, 2020

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Jordan,

 

They released a new update today. BEFORE working in the new update, dump your cache files. Then try the new update.

 

Neil

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