Autosave to Creative Cloud

Forum|Forum|11 years ago
June 19, 2014
46 replies
50761 views

I cannot add autosave to Creative Cloud 2014, get an error message when checking the box on preferences Auto Save - "Savie backup project to Creative Cloud."

Error message:

"Saving backup projects to Creative Cloud requires a Creative Cloud Files directory. Please install the Creative Cloud desktop application on your computer to enable this feature."

Choice to use Creative Cloud then greys out.

However, I do in fact have Creative Cloud installed on computer and do in fact have a Creative Cloud Files directory.

Thanks in advance for any help you can provide.

-James Edmunds

New Iberia, LA

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Message was edited by: Jim Simon

autosave to creative cloud

This topic has been closed for replies.

Correct answer SK321

The workaround of creating a folder for each project in my Creative Cloud Files folder, then using that folder as the autosave folder for the project I'm working on, is currently working for me. It would be nice if they could get the integrated CC autosave fixed once and for all, though.

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Peter_Elements

Known Participant

Same issue. After the message the option is greyed-out. I used a custom location for my folder, running Windows 8.1.

Kevin-Monahan

Community Manager

Hi Peter, Hi all,

I also had issues, but have it running now. See if this works for you:

The most common user errors which may make auto save not happen are:

The Preference is disabled
You have not waited long enough (the default is 15 minutes)
1 and 2 are fine but you haven't made a change to the timeline or something else that the app would see as a savable change.
You're not logged in to Creative Cloud

Try these things and report back.

Thanks,

Kevin

Kevin Monahan - Sr. Community and Engagement Strategist – Adobe Pro Video and Audio

D

Dominic Witherow

Inspiring

Kevin

It's nothing to do with Autosave not working, it's the 'Backup to Creative Cloud' that doesn't work. Standard autosave works fine. The option is a check box in 'preferences' and it offers to 'save backup project to Creative Cloud'. However, when the box is clicked, the following error (as described by the OP) appears:

"Saving backup projects to Creative Cloud requires a Creative Cloud Files directory. Please install the Creative Cloud desktop application on your computer to enable this feature."

Choice to use Creative Cloud then greys out.

CC desktop app IS installed, 'file syncing' is turned on and we have a CC sync folder set up.

There is clearly a bug somewhere.

My set up is:

Mac 5,1 6 core 3.33GHz 48GB RAM

GTX 680 Mac

OSX 10.9.3

CC 2014

Matrox MXO2 mini

Everything else seems to work well.

Thanks,

Dominic