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Roman Sulin
New Participant
July 20, 2022
Question

Big problems in premiere pro 22.5

  • July 20, 2022
  • 1 reply
  • 982 views

Hello!

Please help me fix these errors. I can not figure it out for the fifth day.

 

My system: Ryzen 7 3700X, RX6600XT, win 11 pro, 48ram

 

after updating to windows 11 i can't work in premiere pro of any version. My project was created in 22.5 on win 10, after upgrading to win 11 the error is:

I turn on the project and it always gives errors in different ways, it happens that just in a chaotic way some files cannot be imported into the project, the reason is not known. Errors are pouring in that the file cannot be imported. No preview playback. if you reboot several times, then everything will probably fall into place, but not for long, everything hangs during export. There is also a compilation error.

 

drivers are all installed, reinstalled the program, rebooted, etc.

 

now installed 15.4 and somehow launched the project, also with great difficulty. I take the material out, I don’t know what will come of it.

I will be very grateful for help!

 

This topic has been closed for replies.

1 reply

Kevin-Monahan
Community Manager
Kevin-MonahanCommunity Manager
Community Manager
July 20, 2022

Hi Roman,

Sorry for the weird behavior. I would choose File > Close All Projects, then head to Edit > Preferences > Media Cache and choose to delete all your media cache. Please also try rebooting your computer. Let me know what happens once you try this. 

 

Thanks,
Kevin

Kevin Monahan - Sr. Community & Engagement Strategist – Pro Video and Audio
    R
    Roman SulinAuthor
    New Participant
    July 28, 2022

    Hey! I do not know what this setting means, but I unchecked it and now there are no errors. Can anyone tell me what she is responsible for?

     

    R Neil Haugen
    R Neil Haugen
    Brainiac
    July 28, 2022

    That setting applies to H.264/5-HEVC files, the heavily compressed mp4 files (typically). They are what is called "long-GOP" and a right bear to the computer.

     

    There are very few actual frames recorded in the file, most "frames" are simply data-sets of pixels (by location) that 1) have changed since the last complete frame, 2) will change from the next complete frame, or 3) both!

     

    The computational load on the computer OS/RAM to de-encode these is rough.

     

    The cameras have special purpose built chips to do the encoding, and some computers and/or CPUs have special chips to do decoding/encoding of long-GOP media. Some do it better than others, and may work better with long-GOP files from one camera than another because it matches the architecture of that chip better.

     

    And as Kevin points out, though hardware H.264/5 decoding can at times be a lot faster, software also tends to be of better quality.

     

    Apparently, when trying to use whatever long-GOP hardware your rig may or may not have, it had problems. Without it, it works.

     

    Well, now you know what works better on your rig!

     

    Neil

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