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4

Black lines over video playback issue

New Here ,
Jun 28, 2024 Jun 28, 2024

Greetings community,

I've recently moved to Windows from macOs and i'm frankly happy with the new setup. The production flow is quite smooth but I've encountered a glitch/bug issue while editing my videos.

 

Screenshot 2024-06-28 141047.jpg

 

Has you can notice, while playing back sometimes this black, glitching and flickering lines appears over the preview. It doesn't affect the export or reproduction speed or anything else, but it's frustrating. After playing with tab switching or a few movement on the timeline, the playback goes back to normal. This happens every 3-4 minutes if I'm jogging aggressively through the timeline.

Did anyone experienced this bug too?
I'm working on Asus ProArt Studiobook H7604JI with i9-13980HX, 32Gb RAM and NVIDIA Geforce RTX 4070 Laptop.

 

Thanks in advice,

F.

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correct answers 1 Pinned Reply

Adobe Employee , Jul 17, 2024 Jul 17, 2024

Hi @francescoa69303767,

Thanks for filing this bug report. The screenshot is very welcome! If you have any other info, please provide it. See, How do I write a bug report?

 

Issues like this can often be solved by updating your NVIDIA GPU driver. Ensure you are choosing the studio driver and not the game-ready driver. I hope the advice helps.

 

Sorry for the frustration.

 

Thanks,
Kevin

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Adobe Employee ,
Jul 17, 2024 Jul 17, 2024

Hi @francescoa69303767,

Thanks for filing this bug report. The screenshot is very welcome! If you have any other info, please provide it. See, How do I write a bug report?

 

Issues like this can often be solved by updating your NVIDIA GPU driver. Ensure you are choosing the studio driver and not the game-ready driver. I hope the advice helps.

 

Sorry for the frustration.

 

Thanks,
Kevin

Kevin Monahan - Sr. Community & Engagement Strategist – Pro Video and Audio
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Adobe Employee ,
Jul 17, 2024 Jul 17, 2024

The status of this bug report has been updated.

Kevin Monahan - Sr. Community & Engagement Strategist – Pro Video and Audio
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Community Beginner ,
Aug 21, 2024 Aug 21, 2024

I have also encountered this bug.  I'm on PC, 12th Gen Intel i9-12900KS - Nvidia RTX 3080, with the latest studio driver.

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Community Beginner ,
Aug 21, 2024 Aug 21, 2024

It also appears in After Effects.

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Adobe Employee ,
Sep 04, 2024 Sep 04, 2024

Hello @francescoa69303767 and @cdougw,
Have you tried 24.6? If so, is the problem resolved now?

 

Thanks,
Kevin

@cdougw
Kevin Monahan - Sr. Community & Engagement Strategist – Pro Video and Audio
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Community Beginner ,
Sep 26, 2024 Sep 26, 2024

The issue has not been fixed with the latest update.

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Community Beginner ,
Nov 02, 2024 Nov 02, 2024

Hello! I have also encountered this bug.

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Explorer ,
Nov 16, 2024 Nov 16, 2024
LATEST

Hi to everyone! Same problem on my MSI Creator 17 laptop with i7-11800H, 32Gb of RAM and Nvidia Geforce RTX 3070 Laptop GPU. Everything update at last version.

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