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khark710
Inspiring
August 4, 2024
Answered

Black Preview Screen when Accelerated GPU Active

  • August 4, 2024
  • 2 replies
  • 963 views

My entire view is black when accelerated GPU is active. I saw another post regarding this, but this has been a long time issue of mine and just starting over doesn't do anything. I know I fixed it at some point but don't remember how and now it's back again. I've done a completely clean install and still no fix. I open old videos that I've programmed on this computer, they are black now too. I open these same videos on an identical laptop (work computers) and it's fine on their computer. 

 

I have a Dell XPS 17 9720 - 12th Gen Intel(R) Core(TM) i9-12900HK 2.50 GHz with an NVIDIA RTX3060

When I turn acceleration off, I can preview the videos again, however it runs EXTREMELY choppy so not really interested in that being the solution. 

 

NVIDIA & Premiere are both up to date. 

I actually feel like MAYBE I rolled premiere back the last time this happened but it was black today before and after the most recent update so no idea how far back I would even need to roll it. =[

 

 

 

 

This topic has been closed for replies.
Correct answer Ann Bens

Your specs say Nvidia so you should have MPE Hardware (cuda)

Make sure the most current Nvidia Studio driver is installed.

https://www.nvidia.com/Download/index.aspx

 

2 replies

Ann Bens
Community Expert
Ann BensCommunity ExpertCorrect answer
Community Expert
August 4, 2024

Your specs say Nvidia so you should have MPE Hardware (cuda)

Make sure the most current Nvidia Studio driver is installed.

https://www.nvidia.com/Download/index.aspx

 

khark710
khark710Author
Inspiring
August 4, 2024

Thanks, that was indeed the issue as my CUDA option was missing but it's back now and I can see things again!

MyerPj
Community Expert
Community Expert
August 4, 2024

Use CUDA settings on your properties screen. Also, make sure you have the latest Nvidia STUDIO driver installed.

 

 

khark710
khark710Author
Inspiring
August 4, 2024

I don't have that option. I only have what is currently chosen and software only. I did see a post linked under mine about the studio driver so I was going to look into that tomorrow.