Black Preview Screen when Accelerated GPU Active

[khark710]

My entire view is black when accelerated GPU is active. I saw another post regarding this, but this has been a long time issue of mine and just starting over doesn't do anything. I know I fixed it at some point but don't remember how and now it's back again. I've done a completely clean install and still no fix. I open old videos that I've programmed on this computer, they are black now too. I open these same videos on an identical laptop (work computers) and it's fine on their computer. 

I have a Dell XPS 17 9720 - 12th Gen Intel(R) Core(TM) i9-12900HK 2.50 GHz with an NVIDIA RTX3060

When I turn acceleration off, I can preview the videos again, however it runs EXTREMELY choppy so not really interested in that being the solution. 

NVIDIA & Premiere are both up to date. 

I actually feel like MAYBE I rolled premiere back the last time this happened but it was black today before and after the most recent update so no idea how far back I would even need to roll it. =[

[MyerPj · Accepted solution]

Use CUDA settings on your properties screen. Also, make sure you have the latest Nvidia STUDIO driver installed.

[khark710]

I don't have that option. I only have what is currently chosen and software only. I did see a post linked under mine about the studio driver so I was going to look into that tomorrow. 

[khark710]

YAY! That fixed it. After you jogged my memory about CUDA being there in the past, I knew that had to be the issue. Thank you!!

[khark710]

OMG this also fixed my issue with photshop always saying my graphics card was incompatible. =D

I just ignored it lol

[Ann Bens · Accepted solution]

Your specs say Nvidia so you should have MPE Hardware (cuda)

Make sure the most current Nvidia Studio driver is installed.

https://www.nvidia.com/Download/index.aspx

[khark710]

Thanks, that was indeed the issue as my CUDA option was missing but it's back now and I can see things again!