Black screen Premiere Pro when paused

[StewBdo]

Hi!

Im new to Premiere Pro and ive looked at the forums but non of the awnsers worked for me. Video runs normal but when paused turns black. Its a mp4 File maybe smth to do with that im not sure.

[StewBdo]

forgot to say the method of going Projekt Settings>General>Mercury playback engine software only dosent work

[Kartika Rawat]

Hi there!

Sorry about the trouble. Can you let us know your system details (OS, CPU, RAM, GPU)? Which device is used to capture media files?

Let us know. 

Thanks,

Kartika

[StewBdo]

i have solved the Probloem it was the clip i used i used a other one. It was also mp4 so i dont rly know why it didnt work. 

OS:Big sur version 11.6.4
im sadly not a computer expert so idk what the other stuff is but i have a MacBook Pro (16-inch, 2019). maybe You can find smth out like that.

thanks for trying to help

[John T Smith]

Some things to do, and more information needed for someone to help...
-PPro Editing Information FAQ https://community.adobe.com/t5/Premiere-Pro/FAQ-What-information-should-I-provide-when-asking-a-ques...
-Troubleshooting https://community.adobe.com/t5/Premiere-Pro/Unofficial-Premiere-Pro-Troubleshooting-Guide/td-p/87892...
-Mac only https://community.adobe.com/t5/Premiere-Pro/FAQ-Basic-Troubleshooting-amp-Maintenance-for-Premiere-P...