Black screen Premiere Pro when paused

New Here ,
Apr 12, 2022 Apr 12, 2022

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Hi!

Im new to Premiere Pro and ive looked at the forums but non of the awnsers worked for me. Video runs normal but when paused turns black. Its a mp4 File maybe smth to do with that im not sure.

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Crash , Error or problem , User interface or workspaces

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New Here ,
Apr 12, 2022 Apr 12, 2022

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forgot to say the method of going Projekt Settings>General>Mercury playback engine software only dosent work

 

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Adobe Employee ,
Apr 12, 2022 Apr 12, 2022

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Hi there!

Sorry about the trouble. Can you let us know your system details (OS, CPU, RAM, GPU)? Which device is used to capture media files?

 

Let us know. 

Thanks,

Kartika

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New Here ,
Apr 14, 2022 Apr 14, 2022

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i have solved the Probloem it was the clip i used i used a other one. It was also mp4 so i dont rly know why it didnt work. 

OS:Big sur version 11.6.4
im sadly not a computer expert so idk what the other stuff is but i have a MacBook Pro (16-inch, 2019). maybe You can find smth out like that.

thanks for trying to help

 

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Adobe Community Professional ,
Apr 12, 2022 Apr 12, 2022

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