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dimitardrew
dimitardrew
Inspiring
February 14, 2021
Answered

Black Screen (source and preview) when using GPU (CUDA) [NVidia RTX 3070]

  • February 14, 2021
  • 11 replies
  • 16364 views

Greetings to the community (Adobe Premiere Pro 2020 - latest version)

Specs:
Ryzen 9 5950x
RTX 3070
128 GB RAM
SSD
MB: GIGABYTE AUROS MASTER X570 

Sequence settings: (most often use for me both on my mac and pc)


ISSUE: 
While working in premiere pro, suddenly without any reason the preview screen goes black (audio still works) in the both timeline and preview screen.
In the project settings if I change the render from CUDA to Software it works (really slow but preview comes back)

When I restart the application, it works once again for a while until it goes black again and it's getting really frustrating already.

All nvidia graphics are with latest updates
Windows is with latest updates

Tried:
Checked already some other old posts from the community with offering small changes in the nvidia settings which i tried with no luck.

Would be happy if somebody has any idea on the issue.

Thank you in advance!




    Correct answer dimitardrew

    Hey team. I was with the studio driver from Nvidia via the application but I uninstalled everything and installed it only as an exe file and for now I do not have anny issues so far!

    On the note, the issue occured mainly when I was colorgrading and adding a few lumetri color adjustment layers  with imported LUTS .

    11 replies

    R
    Rutch35402438cjtp
    New Participant
    March 18, 2024

    Yup, this is just started happening to me. Big yikes

      Ann Bens
      Ann Bens
      Braniac
      March 18, 2024

      If you are using a Nvidia card with the current (551.61) studio driver, roll one driver back.

        D
        defaultz7edccb250yy
        New Participant
        March 26, 2024

        Still doing it for me 

        J
        Jared Raab
        New Participant
        March 4, 2024

        I have a very similar issue and it's driving me crazy.

         

        NVIDIA GeForce RTX 3080

        AMD Ryzen 9 7900X

        Premiere 24.2.1 Build 2

        Windows 10

         

        With CUDA enabled, the Source Monitor goes black; no playback, no audio. The timeline still plays and the program monitor works but I can't preview clips from the bin. If I match-frame from the timeline... black. I traced the problem to the Input LUT that was on the footage. It's a standard lut that is embedded in the footage and works fine on multiple other systems. Also, was experiencing the issue with multiple camera formats, and multiple LUTS.

         

        If I remove the input LUT and set it to "none" in the clip settings, the problem is fixed. When I change from CUDA to OpenCL or Software Only, the problem is fixed, but obviously bad playback performance. I like to use Input LUTS when I can and many come pre-embedded so it's a real pain.

         

        At first I updated to the latest Studio Driver, no luck. Rolled the Driver back to the Studio Driver 551.23 - STILL no luck.

         

        If I toggle the Renderer to Software and Back to CUDA it seems to work for a little bit... but can't get it to stick completely.

         

        Any additional help at all is greatly appreciated. Thank you!

        S
        Sam23044356rlif
        Participating Frequently
        February 29, 2024

        this is still happening 3 years later! fun!

        I have to close and reopen Premiere every 5 minutes. I've tried game-ready driver and studio driver from NVIDIA. No dice.

          R Neil Haugen
          R Neil Haugen
          Braniac
          February 29, 2024

          Never use the game ready drivers, as they also install other things that are meant for gamer's use, and problematic for editing NLE applications.

           

          If you've installed a game ready driver, you need to do a "clean install" of a Studio driver to get rid of the junk.

           

          And ... the most recent Nvidia Studio driver is buggy, so take the next older driver, not the current one.

          S
          Sam23044356rlif
          Participating Frequently
          February 29, 2024

          what's the best way to do a "clean install"?

          Ren Sukhram
          Ren Sukhram
          Known Participant
          November 22, 2022

          Just happened to me at well.  I was working btwn AE and PR and all 3 screens went black...eventually 2 came back on and I was able to save.  I noticed that the driver was a STUDIO driver.  I used Dell's update utility and it installed version (31.0.15.1694, A00) released on Oct 12 2022.  This is for my RTX 3080Ti.

           

          https://www.dell.com/support/home/en-US/drivers/DriversDetails?driverId=7NFC0

           

          During the install the one screen that blacked out came back to life.  Let's hope its because of that studio driver Nvidia Experience installed!

           

           

          Ann Bens
          Ann Bens
          Braniac
          November 22, 2022

          The installed driver is long replaced by new ones.

          Go to the Nvidia site and download/install manually.

          (You do not need the experience software).

          https://www.nvidia.com/Download/driverResults.aspx/194382/en-us/

            J
            jan_7586
            New Participant
            January 2, 2025

            I own an Asus laptop Win 11 and the Nvidia driver cannot find the graphics driver in order to install. The error screen says my version of Windows doesn't allow the installation. HELP?

            R
            Rayhan224554937yo7
            New Participant
            December 31, 2021

            hi, i have identic spec whit yours, like vga, ram, but im using intel vore i7 actually, a have this issue last night when using cuda my timeline turned black,

            the newest nvidia driver is already installed.

             

            I was very confused looking for a solution, finally I reinstalled adobe premiere pro from 2019 to 2020, and its worked, no more black screen

            W
            WE ARE BELIEVERS
            New Participant
            October 26, 2021

            Bonjour la communauté ! j'ai le même problème et je ne trouve pas de solution !

             

            PC: 

            Amd 5950x

            Ram 64go 3600mhz

            RTX 2060super

            Windows 10

             

            D
            danielv60050216
            New Participant
            June 23, 2021

            I got the same issue with the latest updates of Nvidias studio drivers. I downgraded it to GeForce Game Ready-Driver v.461.92. It works for now since an hour or more. Usually i couldnt even work longer than 5 minutes.

            lindead
            lindead
            Inspiring
            June 24, 2021

            The Studio Driver works better for me than the Game Ready Driver, but the black screen is still an issue for me ...

            lindead
            lindead
            Inspiring
            February 21, 2021

            I'm having the same issue. Running Nvidia Studio 461.40 (the most resent)

             

            Dell Xps 2019

             

            i7-9750H

            Nvidia GTX 1650

            ssd m2

            64 gb ram

             

            Screen goes black in preview window on different ocations. The issue for me might began when i started to import bigger (around 200 mb) stil images in .png.

             

            The project is in 1080 all tought some photage is in 4k (havent had this issue in this project until recent, and been working on this project since august 2020.

              lindead
              lindead
              Inspiring
              February 21, 2021

              *not screen, preview window

              dimitardrew
              dimitardrewAuthorCorrect answer
              Inspiring
              February 18, 2021

              Hey team. I was with the studio driver from Nvidia via the application but I uninstalled everything and installed it only as an exe file and for now I do not have anny issues so far!

              On the note, the issue occured mainly when I was colorgrading and adding a few lumetri color adjustment layers  with imported LUTS .

                Ann Bens
                Ann Bens
                Braniac
                February 14, 2021

                Latest version is not a version: which build (see about...)?

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