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Blank white pop up box displaying when Premier opens

New Here ,
Mar 11, 2020 Mar 11, 2020

When loading up Premier I am displayed with a blank white pop-up window that only has a small 'cross' in the top right of it... this box means I cannot use Premier at all. When I hit the cross it just closes Premier. 

I've tried restarting, etc and it's alway the same. I believe the box is some form of Adobe sign in but it displays no information and cannot be typed in or anything... 

Does anyone have a solution? 

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correct answers 2 Correct answers

Community Beginner , Jun 28, 2020 Jun 28, 2020

Here is the fix for Windows. The problem is with some Internet Explorer setting.


For anyone else having this issue on Windows, where loading a CC application (Premiere, Photoshop, Acrobat, etc) will show a blank white screen popup (which will happen when loading or after entering login credentials), just reset your Internet Explorer settings and the CC apps work again.

 

Reset your Internet Explorer settings through Tools menu -> Internet Options -> Advanced tab -> Reset Internet Explorer settings

...
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Explorer , Dec 28, 2020 Dec 28, 2020

None of these solutions worked for me.  It turned out I was signed in on more than one Adobe account.  What fixed it for me was logging out at Adobe Creative Cloud and resigning into the correct account.

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Community Expert ,
Mar 11, 2020 Mar 11, 2020

Try resetting the preferences:
https://community.adobe.com/t5/Premiere-Pro/FAQ-How-to-reset-trash-preferences-in-Premiere-Pro/td-p/...


If that doesn’t work, try updating or rolling back your graphics driver directly from the video card manufacturer’s site.

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Community Beginner ,
May 11, 2020 May 11, 2020

Found this: https://support.beboptechnology.com/support/solutions/articles/4000137720-adobe-suite-2019-blank-whi...

 

Could someone please confirm, that these steps might be a legit solution and not some kind of scam? I mean .... add trusted sites to Internet Explorer?!

 

Thanks in advance

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Community Beginner ,
Jun 28, 2020 Jun 28, 2020

Here is the fix for Windows. The problem is with some Internet Explorer setting.


For anyone else having this issue on Windows, where loading a CC application (Premiere, Photoshop, Acrobat, etc) will show a blank white screen popup (which will happen when loading or after entering login credentials), just reset your Internet Explorer settings and the CC apps work again.

 

Reset your Internet Explorer settings through Tools menu -> Internet Options -> Advanced tab -> Reset Internet Explorer settings section and press the "Reset..." button.

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New Here ,
Oct 25, 2020 Oct 25, 2020

Thanks a lot, this worked for me.

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New Here ,
Oct 29, 2020 Oct 29, 2020

Thank you - this worked for me too!

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Explorer ,
Dec 28, 2020 Dec 28, 2020

None of these solutions worked for me.  It turned out I was signed in on more than one Adobe account.  What fixed it for me was logging out at Adobe Creative Cloud and resigning into the correct account.

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Community Beginner ,
Jun 18, 2024 Jun 18, 2024
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I have the same problem and non of the suggested solutions work...

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