Hello, ever since updating to Premiere 2025, Encoder, and After Effects, I haven't been able to open any browsers (both Opera and Chrome freeze). Everything worked fine before, so it's clear there’s some kind of conflict, possibly with audio, video, or network settings. In fact, plugins that rely on browser login (like Premiere Studio and AEJuice) are also not functioning, while others are fine. Here’s what I’ve tried so far: Reinstalled and updated the Nvidia Studio drivers (I'm using an RTX 3080 Ti). Reinstalled my audio drivers. Tested without my Shure MV7 mic, using only basic HDMI audio. Ran the Premiere Pro Beta 25.1. None of these steps have resolved the issue. I would like to revert back to Premiere 2024, but I can't find an option to download or reinstall it. Does anyone have any suggestions on what else I could try? Thanks in advance!

Participant

질문

Browsers freezing after Premiere 2025 update

Forum|Forum|1 year ago
October 12, 2024
7 답변들
2410 조회

Hello, ever since updating to Premiere 2025, Encoder, and After Effects, I haven't been able to open any browsers (both Opera and Chrome freeze). Everything worked fine before, so it's clear there’s some kind of conflict, possibly with audio, video, or network settings.

In fact, plugins that rely on browser login (like Premiere Studio and AEJuice) are also not functioning, while others are fine. Here’s what I’ve tried so far:

Reinstalled and updated the Nvidia Studio drivers (I'm using an RTX 3080 Ti).
Reinstalled my audio drivers.
Tested without my Shure MV7 mic, using only basic HDMI audio.
Ran the Premiere Pro Beta 25.1.

None of these steps have resolved the issue. I would like to revert back to Premiere 2024, but I can't find an option to download or reinstall it.

Does anyone have any suggestions on what else I could try? Thanks in advance!

이 주제는 답변이 닫혔습니다.

Mariano5C68작성자

Participant

Dear community,

I want to thank everyone for the messages and the attempts to help. In the end, as Peru Bob suggested, I had to disable the Windows firewall. Now, everything works fine. Of course, I don’t have protection, but being able to work while browsing on Chrome is essential for me. Hopefully, this will be fixed in the future. For now, anyone facing the same issue knows how to solve it. I hope my findings will be as helpful to others as your responses were to me.

Let’s keep being creative!
Greetings from Argentina!

Kevin-Monahan

Community Manager

Hello @Mariano5C68, @mark0xx, & @Alaa19271718ze48,

I can understand how frustrating it can be when your browser crashes unexpectedly, especially when used in concert with Adobe applications. Let's work together to resolve this issue. When significant new versions of Premiere Pro are released, it can affect ancillary software that might need updating, which could be at the core of the issue.

Below are some steps you can take to troubleshoot the problem:

Possible Causes

The error code 0xc0000409 usually indicates a stack buffer overrun. This can happen due to several reasons, including:

Corrupted Chrome installation
Conflicting extensions or plugins
Outdated graphics drivers
Malware infection

Troubleshooting Steps

Update Chrome: Make sure you're using the latest version of Chrome. Updates often include essential fixes.
Disable Extensions: Turning off all extensions temporarily to see if one of them is causing the issue.
Clear Browser Data: Clearing your browsing data, including cache and cookies, can sometimes help.
Update Graphics Drivers: Ensure that your graphics drivers are up-to-date, as this can affect performance. If you have an Intel iGPU, please update that driver here.
Driver Selection: If you have a discrete GPU, ensure it is selected as the primary graphics device.
Run Chrome in Safe Mode: Launch Chrome with the "-no-extensions" flag to start without extensions.
Scan for Malware: Running a full system scan with an up-to-date antivirus program can help identify any threats.
Reinstall Chrome: If the problem persists, consider uninstalling it entirely and reinstalling it from scratch.
Check for Windows Updates: Make sure your Windows operating system is fully updated, which may resolve compatibility issues.
Run System File Checker: Open an elevated Command Prompt and run the command "sfc /scannow" to check for and repair corrupted system files.

One user solved a similar issue with an update to an iGPU graphics driver. Read about that here.

If these steps don't resolve the issue, please know you're not alone. For further assistance, you might want to contact Google Chrome support or Adobe Support here. Let us know if any of the steps work for you.

We're here for you! Sorry for the frustration.

Thanks,
Kevin

Kevin Monahan - Sr. Community and Engagement Strategist – Adobe Pro Video and Audio

A

Alaa19271718ze48

Participant

Hello @Kevin-Monahan

The problem isn't just Chrome. The problem is in all browsers and some applications that work on the browser, for example copilot.

The problem occurs when I already use any browser (i tried edge and chrome and Firefox) and once I open premiere all browsers close suddenly and if I try to open them again they do not respond

I try repeatedly, I open any browser, there is no response, but once I close premiere browsers open normally.

I tried all possible attempts, such as updating Windows to update the latest update and updating the graphics card player, and I removed the programs and reinstalled them again, but there is no result.

Please solve the problem quickly The problem is very upset. since I updated the program, I can not use any browser unless I close premiere!!

A

ali.zenary

Participant

I thought I had a problem with my device.

But it's obviously a recurring problem.

I have the same problem of @Alaa19271718ze48

It's very annoying.

@Kevin-Monahan Please intervene quickly to find a solution.

M

mark0xx

Participant

Updated to all the new versions earlier and the same thing happened to me, had Chrome already running before updating, after updating it froze and then could not be started. Chrome crashed repeatedly but didn't tell me anything - just observed windows error reporting going haywire on resource monitor and event viewer shows the application crash logs e.g.

Faulting application name: chrome.exe, version: 129.0.6668.101, time stamp: 0x67044d73
Faulting module name: KERNELBASE.dll, version: 10.0.22621.4249, time stamp: 0x0cf64c6a
Exception code: 0xc0000409
Fault offset: 0x000000000004384c
Faulting process id: 0x0x6944
Faulting application start time: 0x0x1DB1F98BB6DA5BB
Faulting application path: C:\Program Files (x86)\Google\Chrome\Application\chrome.exe
Faulting module path: C:\WINDOWS\System32\KERNELBASE.dll
Report Id: 457417be-ca6d-4afc-97f1-b9f26737e761
Faulting package full name:
Faulting package-relative application ID:

This happened for Chrome, msedgewebview2.exe and some other apps that I assume use a web view component.

I rebooted and now it seems to be behaving, so just adding my "me too".

A

Alaa19271718ze48

Participant

I have the same problem,

Any updates?

R Neil Haugen

Legend

Apparently, they're doing the staggered-drop thing again, and 25.x is now the "live shipping" version in parts of the world ... though not US West Coast yet.

Go to the Creative Cloud desktop app, there's an option to "show previous versions" ... click that, and then you should be able to go to the far right of the line for Premiere Pro, click on the dots, and get the options for earlier versions.

Everybody ... DO NOT leave the "remove prior versions" thing selected in the Desktop app! Leave the older versions on your machines for safety sake!

Everyone's mileage always varies ...