Exit
  • Global community
    • Language:
      • Deutsch
      • English
      • Español
      • Français
      • Português
  • 日本語コミュニティ
  • 한국 커뮤니티
40

Bug Premiere Pro 2020 crash when changing sequence settings

Explorer ,
Jan 24, 2023 Jan 24, 2023
In the latest version I'm able to crash Premiere every time I make changes to a sequences setting - e.g. put in a new frame rate, change field order etc.
1.9K
Translate
Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines

correct answers 1 Pinned Reply

Adobe Employee , Jan 24, 2023 Jan 24, 2023
Jason S (Adobe) commented · July 21, 2021 10:05 AM ·

This is a known issue that we haven't been able to tackle yet, unfortunately. I've increased the priority and will ensure that the fix will be in the next release (I'll post here once the fix is available in the beta builds). My apologies for the inconvenience.
Translate
Explorer ,
Jan 24, 2023 Jan 24, 2023
Yep - I get the same. If I try and change any sequence settings it crashes every time.
Translate
Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Jan 24, 2023 Jan 24, 2023
annoying!!!!!!
Translate
Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Jan 24, 2023 Jan 24, 2023
I'm having the exact same issue. It's almost too common for it to be a random glitch, it's happening each time.
Translate
Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Contributor ,
Jan 24, 2023 Jan 24, 2023
exact same issue here (W10, RTX2080). Going back to 14.5
Translate
Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Beginner ,
Jan 24, 2023 Jan 24, 2023
I have the same problem. Even with the 14.7 update there is no improvement - going back to 14.5!
I am really disappointed with this fact, which disrupts my workflow massively!
There is no crash file about this error in the folder.
Adobe team - finally solves it!
Translate
Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Explorer ,
Jan 24, 2023 Jan 24, 2023
14.8 doing it as well - when I create a new sequence then drag footage in (which is different settings) and press 'Change sequence settings' - Premiere hard crashes.

I reverted back to 14.5 and issue is fixed.
Translate
Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Explorer ,
Jan 24, 2023 Jan 24, 2023
Changing frame size causes frequent (but not consistent) hang / force quits for me in 14.8 build 39

I disabled CUDA and thought that fixed it for a hot second but was able to replicate the hang in Software Only mode as well.

Windows 10
Titan RTX (latest studio driver 461.40)
Translate
Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Beginner ,
Jan 24, 2023 Jan 24, 2023
This is still happening for me... anyone find a solve? Just updated Premiere, but no joy.
Translate
Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Engaged ,
Jan 24, 2023 Jan 24, 2023
yupp. Same here...****** ****.
Translate
Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Jan 24, 2023 Jan 24, 2023
Having this same issue, I can change one sequence no problem then the next time I try it freezes. Very, very frustrating. Started after updating other CC apps. Have tried older versions of Premiere but get the same results.
Translate
Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Jan 24, 2023 Jan 24, 2023
Same issue here - 2021 version, latest release. Every single time. I have to Force Quit Premiere each time....

Mac running Catalina 10.15.7
Translate
Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Jan 24, 2023 Jan 24, 2023
Having same issue here. Mac running Catalina 10.15.7. With the latest version of Premiere version 15.0.0 (build 41).

Happens if I change any sequence settings, like frame rate or frame size. I get the beachball. I make sure I save before I try, but most of the time I have to force quit and start again.

It doesn't crash every time. Crashes about 2 out of 3 attempts to change sequence settings.

Please fix this Adobe!
Translate
Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Engaged ,
Jan 24, 2023 Jan 24, 2023
Same Problem here. Can't believe they did it again - releasing something with the absolute base fucntions broken..
Translate
Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Beginner ,
Jan 24, 2023 Jan 24, 2023
Driving me mad this
Translate
Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Jan 24, 2023 Jan 24, 2023
Still happening.. V15.0.0 on windows 10 with 1080ti
Translate
Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Beginner ,
Jan 24, 2023 Jan 24, 2023
This is getting ridiculous - sort it out adobe!
Translate
Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Jan 24, 2023 Jan 24, 2023
Edit. IT WORKS!
Translate
Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Beginner ,
Jan 24, 2023 Jan 24, 2023
This ^^
Translate
Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Jan 24, 2023 Jan 24, 2023
Every. Single. Time. Needs to be forced quit. Been happening since end of 2020.
PP v 15.2
Translate
Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Jan 24, 2023 Jan 24, 2023
Still happening May 2021 - M1 MacBook Pro
Translate
Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Beginner ,
Jan 24, 2023 Jan 24, 2023
Never had this with PP 2020, but 'upgraded' to PP2021 and now can't change sequence settings. Getting really infuriating.


PP15.2.0
2017 fully specced 5k iMac, Mojave 10.14.6
Translate
Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Beginner ,
Jan 24, 2023 Jan 24, 2023
THIS IS STILL F*CKING HAPPENING ADOBE
Translate
Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Jan 24, 2023 Jan 24, 2023
Yep every time, it crashes. Abort and restart, how annoying this is introduced! Can Adobe fix this?
Translate
Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Employee ,
Jan 24, 2023 Jan 24, 2023
Hi, everyone. Sorry for the inconvenience. Unfortunately, I have been unable to reproduce the problem. Could someone who can hit this please submit a crash report and then e-mail me (jschroed@adobe.com) with/from the e-mail address you include with your crash report? I can use that address to look up the crash data and investigate. Thanks!
Translate
Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines