Skip to main content
P
Pavel5E74
Inspiring
December 25, 2021
Answered

C++ Runtime error on launch

  • December 25, 2021
  • 1 reply
  • 2957 views

I update to Premiere 22.1.2 and upon launch i get a Microsoft Visual C++ Runtime Library error. This also happens when starting Media Encoder. It does not happen with Photoshop or Lightroom. This didn't happen before the update. I tried uninstalling and reinstalling  Premiere and Media Encoder, but the error still occurs. I did not try to downgrade to older version yet.

 

See attached screenshot of the error.

Any advice? 

This topic has been closed for replies.
Correct answer Pavel5E74

This is a public forum with "some" Adobe staff participation, use the link below to make a report
-for Video & Audio & Animator programs https://adobe-video.uservoice.com/
-https://www.adobe.com/products/wishform.html for everything else


Thanks for the link. I submitted a bug. If anyone wants to add a vote go to my bug report here: 
https://adobe-video.uservoice.com/forums/911233-premiere-pro/suggestions/44610339-c-runtime-bug-in-premiere-22-1-2 

1 reply

John T Smith
Community Expert
John T SmithCommunity Expert
Community Expert
December 25, 2021

Go to the Search bar at the top of http://www.microsoft.com/en-us/ to find and re-install the C runtime, or for ALL Windows help
-or direct to https://support.microsoft.com/en-us/help/2977003/the-latest-supported-visual-c-downloads
https://helpx.adobe.com/x-productkb/global/troubleshoot-c-runtime-errors-products.html

    P
    Pavel5E74Author
    Inspiring
    December 26, 2021

    Reinstalling C++ runtime didn't help, I tried both x86 and x64 versions. 

     

    I did try a Premiere downgrade to 22.0 and that solved the problem. I then upgraded Premiere back to 22.1.2 and the problem reappeared. So will have to stick with 22.0 for the moment.

      John T Smith
      Community Expert
      John T SmithCommunity Expert
      Community Expert
      December 26, 2021

      This is a public forum with "some" Adobe staff participation, use the link below to make a report
      -for Video & Audio & Animator programs https://adobe-video.uservoice.com/
      -https://www.adobe.com/products/wishform.html for everything else

      Terms & ConditionsAccessibility statement
      Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices