C100 Audio not working in PP 2022

Community Beginner ,
Jan 19, 2022 Jan 19, 2022

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I just shot an interview on my C100 mark 1. Openend the new Premiere, used media browser to find and import the footage. Neither the interview or any of the b-roll have any sound, including no sound in audio meters. Went back to Premiere 21, and using the same workflow the footage works fine

 

Windows 10

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Adobe Community Professional ,
Jan 19, 2022 Jan 19, 2022

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This in the Source monitor? Do the Properties of the clips show no audio?

 

Neil

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Community Beginner ,
Jan 19, 2022 Jan 19, 2022

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Source and Program monitors. Properties show audio

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Adobe Community Professional ,
Jan 21, 2022 Jan 21, 2022

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Try setting your Default Audio Input to No Input in Preferences>Audio Hardware.

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Adobe Employee ,
Jan 19, 2022 Jan 19, 2022

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Hi JP5CD8!

Sorry to hear that. Would you mind sharing some sample files with us to test?

 

Let us know.

Thanks,

Kartika

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Community Beginner ,
Jan 19, 2022 Jan 19, 2022

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I'd be happy to share files, however in my experience audio isn't imported unless you have the entire folder from the C100, and use the media browser. Meaning sharing a single file wouldn't have audio regardless of bugs. So I'd be happy to share the entire 5 GB folder, I just need to know how to send

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Adobe Community Professional ,
Jan 19, 2022 Jan 19, 2022

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Right ... that's a problem.

 

And your import process via MediaBrowser shoulda worked to. Huh.

 

But other media in that project have sound properly, I suppose.

 

Neil

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Community Beginner ,
Jan 21, 2022 Jan 21, 2022

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Correct Neil, other media in the project have sound. Just the C100 footage that is an issue. I have tried creating new projects, clearing media cache, etc

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Adobe Community Professional ,
Jan 21, 2022 Jan 21, 2022

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Funsies. Huh.

 

Neil

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Mentor ,
Jan 21, 2022 Jan 21, 2022

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I saw another thread about this, where the sound didn't work in the new version but it worked in the old version. i'm thinking premiere might be trying to use a different fourcc video decoder in the updated version. Would this per chance happen to be AVC codec type? 

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Community Beginner ,
Apr 04, 2022 Apr 04, 2022

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Yes it is AVCHD H.264. Also it will work randomly for a few moments and then stop working. No apparent thing is causing it to start and stop working

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