C300 MXF import fails across CS6

[theyellowrubberduck]

I am having trouble with footage shot with the Canon C300.

In Premiere, Prelude, & Media Encoder Ingest/Import fails with 'generic error' or 'unable to read xmp'

I can play the footage in Resolve 9, & in VLC.

I have tried transcoding it using Pavtube MXF Converter.

When transcoded to MPEG2 the ingest/import still fails.

When transcoded to WMV it can then be ingested/imported.

Has anyone else experienced this?

Anyone have a solution?

Thank you community 🙂

[Transparency_Bear]

Full version Premiere CS6.0.2, downloaded through Creative Cloud, all files local.

[theyellowrubberduck]

Deactivate, then reactivate & register your copy.You have to have a

legitimate full licence registered version for mxf compatibility.

On Oct 17, 2012 12:43 PM, "Transparency_Bear" <forums_noreply@adobe.com

[theyellowrubberduck]

Fresh install has not resolved the issue.

Mark

[theyellowrubberduck]

I agree with the  theory it should work, but am stuck with the reality it

does not for me.

Has anyone edited Canon C300 footage on a PC/Windows install of CS6?

Mark

[Felix L Radinger]

I agree with the  theory it should work, but am stuck with the reality it

does not for me.

Has anyone edited Canon C300 footage on a PC/Windows install of CS6?

Mark

I am working with C300 video a lot, import through media browser, all works very well...

[DustyLensCap42]

That makes two of us.  I'll let you know if I find a solution.

[theyellowrubberduck]

My current work around is to create proxies in PavTube & work off them.

Then I'm going to conform using the original MXF files in Resolve 9 lite.

I haven't done the full trip yet, & my only slight concern is I have frame

rate effects on a few hero shots.

I'll let you know how it goes.

PS even though PavTube is only $30 if u want to avoid the expense just use

it in trial & ignore the watermark, they are only proxies

Mark

[Stephen_Spider]

Have you tried a re-install of CS6? Having to transcode files that should play natively is a heck of a problem. I would wipe the system drive and start agian. Contacting Adobe support is also on tap.

This should work; from CS6 white papers:

"Adobe Systems and Canon have collaborated to bring highly e&cient, #le- and tape-based work!ows

to Adobe Premiere Pro CS6 so"ware, giving users the ability to natively edit HD and SD footage shot

with Canon video cameras, including the Canon EOS C300 Digital Cinema camera, Canon XF305/300,

and Canon XF105/100, which record video on solid-state media using the powerful Canon XF

MPEG-2 codec with Full HD 1920x1080 resolution, 50Mbps bit rate, and 4:2:2 color sampling."

[Pete_Berthet]

Im having the exact same problem on multiple systems. No fix yet sadly

[JMS_Edit]

Still no fix

There has to be a better way than transcoding everything with FCP 7 then importing.

[Guest]

Still no solution?

I have the same problem. The strange thing is that I was able to edit the C300 MXF files the first couple of months that I was using the program! But suddenly it stopped working.

The only thing I did was instelling the DNxHD plugin, but It seems strong that it has anything to do with it.

Because it worked before, I have a full sequence with stuff which I have to replace with other footage now (proress's). Not so difficult, but lots of work...

Cry for help for the Adobe Update team!! Why did it stop working?!

[excited_Genie16B8]

Have you tried deactivating and reactivating?  Clearing the Media Cache and Database?

[zeroxcool]

Hey mate,

Here is a video on youtube on how to fix this issue:

FIXED!!! The importer reported a generic error with MXF import - YouTube

Hope this helps

[vernellt90173400]

Did we ever find an actual fix to this?  I am having the exact same problem.