Can't install Premiere Pro

Forum|Forum|7 years ago
October 17, 2018
4 replies
23252 views

Good Morning,

I have downloaded the free trial of Premiere Pro to see if this program will meet my needs. I have tried to install the trial on two different computers, and both times the installer hangs at 13% or 29% installing. I left it to install overnight and it was still at 29% on my first computer. I am attaching a screenshot of the installer.

I would love to give this software a try before purchasing. I am glad I did not purchase this yet as this is frustrating to see this not install.

This topic has been closed for replies.

Correct answer Powerline

Hello,

Sorry for the long delay in responding.

No I have not tried Premiere Pro yet. I will have to try to install it on my desktop PC once I get a replacement motherboard. The laptops I own are unable to support the software it looks like. I hope to give it a try in the next month on my desktop!

E

EVOCO

Known Participant

:)))) Adobe & Windows = Always mean problem !!!
Stable operating system Stable video mounting program Mac OSX and Final Cut Pro switch to never have problems. :))))

I've been struggling for a long time for adobe premier, but neither I got support from adobe nor the program worked properly! Whenever I wanted support, the robot came out and there was no human in adobe :)))

MyerPj

Community Expert

There it is again, same weird post with all those repeated right parenthesis? I'm certain there is something wrong with your computer Evoco. Stand to the left of it and look to the right of the keyboard! It seems to be coming from that direction. 🙂

caroline_edits

Community Manager

Hey there, PowerLine!

Were you ever able to try out Premiere? I'd love to get you that trial.

Let me know!

Caroline

P

PowerlineAuthorCorrect answer

New Participant

Hello,

Sorry for the long delay in responding.

No I have not tried Premiere Pro yet. I will have to try to install it on my desktop PC once I get a replacement motherboard. The laptops I own are unable to support the software it looks like. I hope to give it a try in the next month on my desktop!

Bani Verma

Community Manager

Hi Powerline,

Sorry to hear that you are having trouble installing the latest version of CC apps.

As asked by Ann please check and confirm if your computer is compatible with the latest CC apps.

If your machine meets the minimum system requirements then could you please share the install logs with us so that we can analyze them and check what is causing this, to do this please follow the steps given here: Log Collector Tool.

Awaiting your response.