Known Participant

Question

Can't log into Vimeo/ upload directly to Vimeo from Premiere CC

Forum|Forum|8 years ago
August 8, 2017
19 replies
13376 views

Hello,

When I try exporting from Premier and attempt log in to Vimeo, as I have for many months now, when I enter my password, it still does not connect, even though I am logged in already to Vimeo. Also, I do not see premiere listed in the connected apps section of Vimeo's preferences either. any one know why this just started happening?

publish to vimeo

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Stan Jones

Community Expert

I've been connected on the app for some time. Exporting from PR or AME produced same results - no problem. I logged out and cannot log back in....

The first post in this thread is from 2017, and the GUI is very different. In any event, I "signed out" from Vimeo in PR, and cannot log back in. Unlike some (getting a plain Vimeo page), I click "Sign In" and I get a window with "Authorize the application" in the top left and "Log in to Vimeo" options. But instead of success, I get a Vimeo screen with "See plans" and "Joint for Free" as if I am not recognized. Logging in produces various loops with "join" (rather than just login). In any event, logging in at every opportunity produces no joy. Tried logging in to Vimeo first (no problem; credentials are okay), and leaving that page open while I tried connecting.

I updated to 2014.1.0 April 14. I uploaded a video after that, but I do not recall if I was already logged in to Vimeo.

Loaded PR 2019.1.5. Same thing.

I do not use the same email address for Vimeo as I use for my Adobe accounts. Since I've been meaning to change that, I changed my Vimeo login email to the same as Adobe. No change.

In the Vimeo site, I showed throught as "Connected." I "disconnect." No change to the PR side: cannot connect. Vimeo now also shows disconnected (PR/AME does not appear at all).

Edit: Posted bug report in uservoice. Upvote:

https://adobe-video.uservoice.com/forums/911308-media-encoder/suggestions/40445803-vimeo-cannot-connect

Posted in Media Encoder because that is what shows in the Vimeo connections list.

Stan

P

philipa47973075

Participating Frequently

Exactly the issue I am facing. Log in the app and get the same page as you are seeing.

M

Michael Grenadier

Legend

I just had a thought... could this be a firewall issue on the computer? not sure where you'd be able to change this, but might be worth some googling.

P

philipa47973075

Participating Frequently

No - tried on two different machines: PC and Mac. Same issue.

M

Michael Grenadier

Legend

could be the same issue on both machines. Could be a firewall issue on the router if they're both connected to the same one or could be a default setting on both systems... If it's working on some people's machines, I would guess that it's not a premiere issue but a system issue. Can anyone report success with this feature? Maybe if I get inspired (or really bored or just desperate not to do the work I should be doing) I'll see if I can get it to work. I seem to remember trying to do this a few years ago but I may be misremembering. I've found just exporting to a folder on my computer that automatically gets mirrored on to dropbox on the cloud works just fine and I can easily access vimeo from home or wherever and instantly copy the video from dropbox to vimeo. but I'm repeating myself....

P

philipa47973075

Participating Frequently

Same issue for me - when trying to log in to Vimeo on Media Encoder, there is no Authorise page that comes up. Just the Viemo homepage appears even though I am logging in with my credentials.

dakotakid_parker

Known Participant

Having the same issure here. Using Premiere 14.1 (latest build also has issues with Red Giant Colorista). Can't log-in to Vimeo via Media Encoder. No problems logging in via Vimeo and Chrome on a Mac.

Logging out of Vimeo and logging back in does nothing, unfortunately. It's a busted Premier/Encoder fature. Not surprised.

D

DoyleTX

Participating Frequently

I'm having this issue as well. Used to work. Tried clearing cache's and all that. I spend waaaaaaaaay too much time doing this kind of BS in Premiere.

A

Anna Pik

Participant

I am having the same problem and have been trying to fix it for hours!!! When i try to login through the publish tab in the export window, it wont log me in it just goes to a join now page even though there is nothing wrong with my vimeo account. Some one please help me i am so frustrated!

Russell Scott

Participant

I am having the same issue as Anna - very frustrating - I am using a Dropbox workaround but publishing via the PP app would be so much better!

Kevin-Monahan

Community Manager

Hi Reelife,

We have a bug fix that addresses this issue in the upcoming version of Premiere Pro and Media Encoder. Please try it and let us know if it is working at that time.

Thanks,

Kevin

Kevin Monahan - Sr. Community & Engagement Strategist – Pro Video and Audio

mattf50978733

Participant

That's great news Kevin!

Are these new, fixed versions already available via our enterprise CC Packager?

Kevin-Monahan

Community Manager

Sorry Matt, all I can say for sure is that our team has isolated the issue and provided a fix in an upcoming version. No current versions carry this fix currently. For now, I have to ask for your patience.

Kevin

Kevin Monahan - Sr. Community & Engagement Strategist – Pro Video and Audio

mattf50978733

Participant

Hi everyone.

I just wanted to add to this as well.

We're deploying a lot of CC installations via our Enterprise licensing with Adobe.

In this case, with Premiere Pro 2017, I am seeing the exact same problems as the OP.

Adobe really needs to address this.

E

excited_Genie16B8

Legend

I would recommend uploading through your browser.

rienq

Participating Frequently

Jim_Simon wrote
I would recommend uploading through your browser.

To me that's not really a helpful suggestion, Jim. Of course we can do that. But the thing is that we ask for a solution for a broken feature. Not for a workaround (which was the way before the feature was there, anyway).

E

excited_Genie16B8

Legend

we ask for a solution for a broken feature.

I generally take a more fundamental view. I interpret most questions as "How can I get the job done so I can get paid?"

The How is incidental, so long as it works.

bucksommerkamp

Community Expert

I had this problem early on and realized that somehow the connection between Vimeo and Premiere Pro CC had been broken along the way. I think there are some cookies/tokens/back-channel things that have to be in order for it to all work (but MAN, when it works, it is so beautiful - I can go to bed at night and let everything compress and upload without intervention!).

Here's my recommendation:

Open up a browser, log into and OUT OF your Vimeo account.
Log back in to Vimeo (still in your browser).
Try connecting Premiere again - do just a quick test or something to make sure it works
CHECK THE TEXT LOG ON YOUR COMPUTER...it's where I started finding the problems spelled out. If it had trouble logging in, or the token/cookie was not valid, it will tell you in that log.

Please let me know if this helps! It's soooooo worth troubleshooting.

Buck

R

Reelife_FolktographyAuthor

Known Participant

I tried that to no avail... where do i find the "text log" - thanks!

Regards, Tom Adams, Director/owner Reelife Documentary Productions

R

Reelife_FolktographyAuthor

Known Participant

also I just noticed that when I go to log in from premiere's publish window... the media encoder app shows up in the window...NOT the premiere app... so, if I wanted just to export and not queue the file ...it's not connecting with premiere... something's all wacky...

Regards, Tom Adams, Director/owner Reelife Documentary Productions

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