Cannot import videos made with iOS 11 (iPhone 7)

[jgbarnette]

Ever since updating my iPhone 7 Plus to iOS 11, I've been unable to import videos taken with that phone into Adobe Premiere Pro 2017.1.2 (Mac). I understand that this has something to do with the new HEVC file format that iOS 11 uses to save videos to the iPhone file system. I'm sure there are a thousand ways to convert these videos, but that takes tons of time that should be used editing videos. Is there some codec that can be installed into Premiere to correct this import problem, or will there be a fix for this in a future Adobe update?

Thank you.

[Kevin-Monahan]

Hey there gman2014,

Do you see the H.265 for export? That may provide some clue as to the source of the issue.

Thanks,

Kevin

[Meddy Bates]

Hello,

that's a very good approach.. but let's say you have already shot all your videos and you don't have an option to reshoot. The best solution that I came across is changing the file type by renaming your footage...

This solution applies to guys running Windows Pc:

• Right Click on your file, rename the file type to ".mp4"

In case you have a lot more footage:

• place in a separate folder
• Hold shift & right click
• Choose "Open command window here"
• Then type this line [ ren *.(old file type) * .(new file type)] Eg: [ ren *.mov *.mp4 ]
• Hit enter ( if it doesn't show any error then you're good to go...)

THIS PROCESS WORKS FOR CONVERTING ANY FILE TYPE...

Youtube video link: Fix Premiere not importing iPhone video from iOS 11 - YouTube

Thank you...

[ebM7886]

My files are already mp4 so that wouldn't solve the problem

[ryane13237390]

Thanks for posting this, which led to the clues in the Adobe answer that led to what I think is a straight forward solution.

Before it just let me import the audio (after flashing up I needed the new codex) and now I've got the lot.

I just changed the file extension from a .mov to a .mp4 and it works now. Although I'm only halfway through editing. Don't know if there's quality loss to come.

In one of the answers, the Adobe moderator said the h.265 was in a .mov wrapper and Premiere couldn't deal with that and needed to be converted to mp4.

I'm using a work computer and can't get something as simple as a codex converter through the painful IT process so I just used windows explorer and changed it.

[Jack Marzec]

What I did is use an online video converter and converted it to MP4. Then imported it to Premiere Pro with no hassle.

[rthakurathi]

Hey guys,

So, i found an easier solution to this. Open the file on Quicktime. Go to File>>Export As>>Choose the video size >> Save As. It will ask you if you want to use HEVC codec. Leave it unchecked.

When you export it and import to Premiere, it works.

Thanks

RajnRoll

[homerg84033451]

Hi friends
I also had a problem getting my video from iPhone X 4K 30fps and Nvenc (Higt Effeciency)

I tried to rename MOV to MP4 did not work I tried and VLC did not work and then I thought I would try also other video formats so the endings and it works right now and easily and quickly I did not have to convert enough when I changed the MOV to AVI and Premiere Pro 2018 now video I read it and I could work it out immediately.

I hope this information will help you.

[abigailr85806940]

One work around to this problem: Export files at highest resolution in QuickTime Player -- be sure use HEVC is checked -- and import into After Effects.

Then you can export whatever file type you need.

[pallen33]

I found by just changing the file extension to .mp4 Premiere allowed me to import it where it wouldn't when .mov  - so I didn't transcode the file, I literally just changed the file extension

[PeteWilson44]

Not sure if anybody has already said this or not but I couldn't see it in the comments.

This worked for me on a Mac.

Import the video files from your iPhone (mine were sent via retransfer from the phone so I downloaded via the link).

Open the files in Quicktime and the go File >> Export As >> 1080p

Save in required folder. Import to Premier. Boom. You're Welcome

[william_r]

Had the same problem. Was able to successfully open video recorded on iPhone 7 in premiere pro by importing with Windows Photo importer. This by itself did not work. I had to create a new project, and for some reason in the new project window selecting "Mercury Playback Engine Software Only" under Rendering drop menu and "HDV" under Capture Format worked. Not sure what this does but this was the only way I had success

[shepherdm23066140]

2019 Premier Elements has the same problem? Do you think people that by the hobby version of Elements have high end cameras? We have phones!