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Danielle32770136zsdc
New Participant
October 11, 2023
Answered

Cannot Update Premiere Pro or Encoder

  • October 11, 2023
  • 6 replies
  • 27325 views

Hi. I have a three or four year old HP laptop that I've been using Premiere Pro and Media Encoder on, and recently I haven't been able to update to the new version of Premiere Pro or Media Encoder. The reason I receive is "not compatible" with a "Processor with Advanced Vector Extensions 2 (AVX2) support required" message. Could someone tell me what this means and how to fix it so I can update Pro and Encoder? Thank you! 

    Correct answer Ann Bens

    It means your cpu misses some vital instructions

    The fix is get a new computer or cpu or dont upgrade.

    See Adobe Premiere Pro System Requirements 

    6 replies

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    ryan__5529
    New Participant
    February 23, 2025

    I understand newer technology requiring newer processors to run it, what i dont understand is why Adobe wont make the older technology available to those that still wish to use it. we are still paying the same money for our subscriptions. so what if we wish to use older versions on our older yet powerful machines?

      R
      ryann_1260
      New Participant
      November 6, 2025

      I'm looking for an older version of indesign... I'm not seeing that anywhere

      G@thesun
      G@thesun
      New Participant
      April 1, 2024

      I own one of those great Apple Mac Pro from (late 2013) which is incredibly fast still nowadays... But Yes I understand this "NEW fix" is to get a new computer or can't upgrade kind of deal. Not nice Adobe. Make it work. I still use Photoshop on my other "newer devices".

        Kevin-Monahan
        Community Manager
        Kevin-MonahanCommunity Manager
        Community Manager
        April 1, 2024

        Hi @Guido36450478x99j,

        Thanks for the note. Sorry for the disappointment. Yes, these are cool machines, but all good things must come to an end. Computers used in editing must meet system requirements for various reasons. https://helpx.adobe.com/premiere-pro/system-requirements.html. 

         

        Take care. 

         

        Thanks,
        Kevin

        Kevin Monahan - Sr. Community & Engagement Strategist – Pro Video and Audio
        SmartAlex
        SmartAlex
        New Participant
        November 23, 2024

        So, we need to buy a few thousand dollars to get a new computer everytime Adobe decides to tweak their app. Ridiculous!

          S
          Sinu350031158cgb
          New Participant
          January 24, 2024

          I wonder if any of the software is using AVX2 or is it just a check.
          Apple silicon runs happily recent Adobe software, without any support for AVX2.

          Alexander_DVA
          Adobe Employee
          Alexander_DVA
          Adobe Employee
          January 24, 2024

          AVX2 became mandatory in order for Premiere Pro to start using it consistently instead of only being able to make use of AVX. This means that Premiere Pro will perform better on more recent hardware than it did before this restriction.

          On Apple ARM this check is not performed as the M1/2/3 processors have their own counter-parts of accellerated instructions. (On Intel Macs this check still exists!)

            R
            RjL190365
            Brainiac
            October 15, 2023

            What is the exact CPU that your laptop has?

             

            If it's an Intel Celeron or Pentium, then it does not support AVX2 instructions at all, all the way up to and including those that are derived from a 10th- or 11th-Gen Intel Core series CPU. Moreover, if it's an Atom-architecture CPU (as many Celeron- and Pentium-branded CPU), then it doesn't support AVX2 at all.

              Ashford Innovations
              Ashford Innovations
              New Participant
              October 15, 2023

              Hi Danielle,

               

              I received the same error...

               

              My custom PC workstation is still a monster and outperforms... I do a lot of 3d modeling and animation and video on it... But it is a 12 yr old build! I have an i7 3960X and only has the AVX instruction set, and not the AVX2.

               

              You can check to see if you have AVX2 or not here:

              https://www.intel.com/content/www/us/en/support/articles/000090473/processors/intel-core-processors.html

               

              If you don't - like me - you need a new PC to move into the next gen of adobe software! (I wonder if this is going to affect me on other programs in the future too) This has been on my to do list anyway, but I dont like it when software upgrades dictate that economic footprint for me! - it isnt right -

               

              On the other hand if your Processor does support the AVX2 instruction set, you may need to go into your BIOS and turn this instructiuon set on. Check with your MoBo MFG on how to do that.

               

              PS Adobe: Are you going to flip the bill for my new PC build...

                Ann Bens
                Ann BensCorrect answer
                Community Expert
                October 11, 2023

                It means your cpu misses some vital instructions

                The fix is get a new computer or cpu or dont upgrade.

                See Adobe Premiere Pro System Requirements 

                  N
                  nik_alhazred
                  New Participant
                  December 18, 2024

                  I'm still confused about how to workaround this issue; can you elaborate and use a lot more condecension this time? I'm ASL, sorry.

                  Alexander_DVA
                  Adobe Employee
                  Alexander_DVA
                  Adobe Employee
                  December 19, 2024

                  Hi ! If you get the error "Processor with Advanced Vector Extensions 2 (AVX2) support required" this means that your computer is too old to use a current version of Premiere Pro since it is lacking modern capabilities that are required for efficient video workflows.
                  The other workaround is to either downgrade to the oldest version still listed in creative cloud - or unfortunately to buy a more recent system.

                  Best regards,
                   Alexander

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