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Oskars Adamovics
Oskars Adamovics
Inspiring
July 31, 2018
Answered

Capture preview is blank when capturing from DVR

  • July 31, 2018
  • 10 replies
  • 29126 views

So, basically I was on my vacation and when I came back to work - nothing worked properly in Adobe Premiere Pro. At first I thought it was a trainee who somehow managed to break everything. But then I figured out it's been an update, that smashed everything. I fixed alot of issues manually, but no luck on this one.

On my daily base I'm working with DV material, basically capturing a video from DV cassettes. Like everything is fine, it's still working, but capture preview is blank when capturing from DVR "Sony DSR-25".
There even is no big capture square when it's set up on "DV", when I set up my device to "HDV" it (capture square) shows up, but not working (daaaa, as my device is DV recorder not HDV and that way there is no signal).

The timecode is ticking over during play or recording and when I finish recording, the clip is fine. Video and audio plays in the Clip window and Project monitor window fine. It just won't show the video in the Capture screen. And that's very important for me, because have to see and sometime write down video details, before montage. I truly don't have spare time to rewatch everything, it's time consuming.

  • My capture format is DV (because I use DV recorder "Sony DSR-25").
  • Abort capture on dropped frames is off
  • My device control is DV/HDV Device Control

Before update everything worked just fine.

Maybe you have had this problem already and know some solution. Already tried some - not working.
Any help would be greatly appreciated.

This topic has been closed for replies.
Correct answer Oskars Adamovics

After like an 3 weeks chatting and 30 minutes of remote session with Adobe Support agent we discovered that Microsoft Basic Display Driver was causing the problems.

If you have an GTX 1080 and you have the same problem, try to up-date it.
In other hand it's not causing problems on Adobe Premiere Pro CS6.

10 replies

thxapproved2
thxapproved2
Inspiring
March 30, 2022

This is interesting. Today, I fire up the old JVC BR-HD50 (that is still connected to my machine via firewire) to capture some archival footage off HDV. Everything seems to function fine. Uh Oh... No HDV Preview.

Do a Googlebox search and find this thread and others.  How long has it been? Why can't this be fixed. Why do I hear that it predominantly affect nVidia GTX1080 users? Why do I see the first post was in 2018 and it is now 2022 and we are still having this issue?

Anyone have any workarounds for this? I haven't found any that work. I'm just having to copy blind.

 

Thanks in advance.

-T

 

Yes I have a GTX1080 on Windows 10.

 

Peru Bob
Peru Bob
Community Expert
March 30, 2022
quote

 

Anyone have any workarounds for this?


By @thxapproved2

 

You can use these programs for capture:

WinDV   WinDV

HDVSplit   HDVSplit 0.77 beta

K
Kelver Leash
New Participant
August 26, 2021

August 2021 and still issues with no capture preview screen?!

I ca still capture, but I get no picture while I am capturing and so can't monitor it.

Can anyone from Adobe help please?

 

Thank you 

 

E
Edit5E05
New Participant
September 7, 2021

I'm running Premiere 15.4.1 on a 2019 Mac Pro and this problem just happened to me. One day there is video in my capture window, the next day it's gone. I can only monitor my record with an external monitor connected via HDMI.

    T
    TeeKayCC
    Inspiring
    August 10, 2021

    I used to have this issue in the mid 2010s. Started capturing some tapes yesyerday. Sure enough, 8 tapes later and now I'm getting the blank (not black, grey, like theres no video even attempting to play) issue discussed here.

    Everything else is working, I'm just flying blind.

     

    Disabling my integrated Intel UHD Graphics 630 and relying on my dedicated NVIDIA GeForce card seems to temporarily fix the issue as a workaround. For now at least.

     

    If you have two graphics cards, perhaps try disabling one 🤷‍♂

    A
    Andrew Cislak
    New Participant
    January 22, 2021

    STILL an issue in January 2021 with Premiere Pro 14.8

      R
      Ryan5E34
      New Participant
      February 23, 2021

      I too am having this problem. I was capturing tapes with no problem till I tried to dock the Capture Window.

      I know it's a Adobe Software issue because I can use WinDV to capture videos but I pay for Adobe CC so I would prefer to use it. 

        skatereed22
        skatereed22
        New Participant
        May 9, 2021

        Exact same thing. Was working fine. I just dragged the capture window from one monitor to the other and the preview disappeared. No matter what I do now, no preview screen. Both monitors are connected to the same display device. This is an Adobe bug, clearly.

          M
          mrpeteh
          New Participant
          June 4, 2020

          June 2020, *still* an issue.
          In my case, DV, GTX 670, all latest drivers. Capture actually works, but no preview.
          I'll mess with drivers and CS6 for a bit... but this should not be happening 😞

          willb1992
          willb1992
          New Participant
          July 26, 2020

          Don't know if you've given up, but I've found a simple solution--assuming you have Windows 10 and are capturing from a camcorder. If so, once you have Premiere open, make sure your camcorder is connected via the Firewire cable, then turn the camcorder on. Once your computer detects the camera, it should make a sound, followed by a message notifying you about a new device--or something like that. If you click the message, it should bring up a window asking you how the device should be used. Click the one that says something like "Record and edit in Premiere Pro." That's what got the capture preview to show up for me.

          S
          StuckOnEndor
          Known Participant
          July 27, 2020

          Thanks for the post.  I haven't given up but Adobe obviously has.  My PC has no problems seeing the HDV VCR I am using connected via firewire.  It even shows up in Device manager by model name.  And I have no problem controlling the vcr's functions or capturing audio and video via the capture window.  All work fine  The problem is that the video preview screen during capture is black and nothing seems to fix it.  Luckily my vcr has a small LCD display on the front that allows me to see what I'm capturing.  It's just absurd that Adobe can't get this simple functionality to work in their very expecnsive software.

          T
          talley98
          New Participant
          May 6, 2020

          Well, I'm using 2020 version and it's still an issue.  Yes, I have a 1080 video card, but before the last Adobe update, I wasn't having any issues viewing what I was capturing.  I am capturing HD (Sony PC110 via firewire).  Again, my frustration was that I was using the nvidia driver and wasn't having any problems until upgraded my adobe software.  I did try  using basic driver and this did not help.

          S
          StuckOnEndor
          Known Participant
          May 9, 2020

          I'm having similar problems.  I am trying the 7 day trial of Adobe CC and in this case Premiere Pro 2020.  I have my Sony HVR-1500A connected to my PC via firewire and am attempting to capture some HDV tapes.  I have machine control, and after capturing I have a good clip with audio and video as expected.  However, while capturing I have no video preview in the capture window so I am flying blind until I hit stop and the clip is added to the project window.  Interestingly, I also tried a DVCAM tape in the same tape deck and with that I am not able to use machine control but I have preview video in the capture window along with audio.  Again the final captured clip is fine.  Just no machine control.  I get an error that the machine is not online.

          So as a test I tried HDVSplit.  This does the same thing that Premiere 2020 does.  Captured files are fine but a blank preview window while capturing.  Which leads me to believe it is an issue with the video card driver's ability to deal with the HDV video format.  Although that doesn't explain why Premiere 2020 is able to playback the clip after it's captured without an issue.

          I am using an RTX Titan Video card with the latest drivers.  I tried the default Windows 10 Driver and get the same result.

          I will try a couple things - I'll revert back to an older version of the driver as this sounds like it occurred for others recently after an update.  I also have another older PC with Adobe Production Premium CS6.  I connected my sony deck, launched Premiere Pro CS6 and sure enough HDV capture works fine with a preview.  I installed Premiere Pro CS6 on my newer PC and it does the same thing that Premiere Pro 2020 does - no preview.  So I will try moving the video card from that machine to the newer machine that is running CC and see what happens.

          S
          StuckOnEndor
          Known Participant
          May 9, 2020

          I rolled back my GeForce driver to a version from August and saw the same results.  No Preview in Premiere Pro 2020 & CS6.

          I pulled my Radeon HD 6870 from my old PC and installed it in my new one.  Premiere Pro 2020 still had no preview however Premiere Pro CS6 did.  So the card or its driver made a difference at least in Premiere Pro CS6.

          Hopefully Adobe is able to figure this out and provide an update.

          M
          Michal Kora
          Inspiring
          November 24, 2018

          I pulled out GTX1080 from PC.

          I plugged the monitor into the graphics card on the board Intel HD Graphics 4600.

          I've updated the drivers "Microsoft Basic Display Driver" on Intel.

          The preview works:)

          But when I mounted GTX1080 again, no preview:(((

          M
          Michal Kora
          Inspiring
          November 20, 2018

          I have the same problem in Premiere 2018. I have a black screen after updating.

          I have GTX1080. I do not have Microsoft Basic Display Driver.

          It captures Canopus ADVC-300 and IEEE1394

          Oskars Adamovics
          Oskars AdamovicsAuthor
          Inspiring
          November 20, 2018

          Probably your main display driver now is Nvidia's GeForce driver.

          You need to change/switch it to the "Microsoft Basic Display Driver" and you will get back your capture screen.

          I suggest to update a Priemiere Pro CC 2018 to Premiere 2019 version. It will solve the problem also.

          thxapproved2
          thxapproved2
          Inspiring
          May 27, 2022

          Thanks, but unfortunately I'm on CC 22.4 and it is still not working. So, unfortunately this is no workaround, so I'm not sure why it was marked "Solved."

          Anyone else have any solutions?

          Oskars Adamovics
          Oskars AdamovicsAuthorCorrect answer
          Inspiring
          September 10, 2018

          After like an 3 weeks chatting and 30 minutes of remote session with Adobe Support agent we discovered that Microsoft Basic Display Driver was causing the problems.

          If you have an GTX 1080 and you have the same problem, try to up-date it.
          In other hand it's not causing problems on Adobe Premiere Pro CS6.

            Ann Bens
            Ann Bens
            Community Expert
            September 10, 2018

            If its hdv might want to use: HDVSplit

              O
              OG27576318oq9p
              New Participant
              December 28, 2022

              what if i have a DCR-TRV20 what do i do with this same issue.

              John T Smith
              John T Smith
              Community Expert
              July 31, 2018

              http://helpx.adobe.com/premiere-pro/kb/cant-capture-dv-hdv-video.html

              -and more about Windows http://forums.adobe.com/message/4708997

              -Legacy driver http://www.studio1productions.com/Articles/Firewire-1.htm

              --ALL versions of Windows from 7 through 10 need legacy driver!

                Oskars Adamovics
                Oskars AdamovicsAuthor
                Inspiring
                August 3, 2018

                Hello, John T Smith.


                Thanks for your suggestions but I've already tried mentioned examples above. Not working.

                But this is not the case. I actually CAN capture videos via firewire using my DVR Sony DSR-25. The thing is, that after recent update the capture window is blank, in fact there is no actual capture screen (square). It's just a grey blank capture window.

                I'm ABLE to capture video, but I'm NOT ABLE to monitor capturing video in real-time wich is important for me, cause I have to see/write down notes. I'm able to see/hear captured video afterwards and edit it with no problems.

                  Ann Bens
                  Ann Bens
                  Community Expert
                  August 3, 2018

                  Which camera was used to make the footage

                  Cant you use the camera instead of the tape deck

                  If its SD there is no point in setting the capture window to hdv.

                  You can capture the entire tape with scene detection on.

                  After capture play it on the timeline or in the Bridge, make notes and through away the clips you don't want.

                  I recently captured some hdv did not have a preview window either.

                  Might want to try Premiere CS6 in capturing your footage.

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