Clip down-res'd after upgrade

[gn40]

Hello all,

I've been working on a project and took a break for a couple of months. At the time I had stabilized footage in AE and used them in my timeline; the properties remained unchanged at 1920x1080. Today, I opened up the same project and in the newest CC version of Premiere Pro one of the clips (only one) is now at 640x360. So of course it's now displaying as a tiny frame in the monitor project monitor. I've tried both set to and scale to but nothing is changing the properties. I've even gone back and opened all the older versions and only this one clip seems to have changed.

Any suggestions on how to fix or revert it back to it's original size?

Thanks,

Nick

[David Arbor]

This is an unfortunate bug in CC 2017, but it is a known issue and will hopefully be fixed soon.

Dynamic Link is transferring the resolution of the Composition panel, not the Composition itself. To workaround this annoying problem you can go into your Ae comp and change the resolution from Third to Full. You'll have to do this for all your Dynamically Linked comps, or you can export files from Ae if you don't want to deal with this issue.

[gn40]

Thank you.

Would I have to do what you're suggesting for all the clips or just the one that seems to be affected by the bug? All the other clips that were dynamically linked are perfect.

[David Arbor]

I'm pretty sure the bug affects all comps. For the ones that don't seem to be affected are you perhaps zoomed into 100% (or more) in After Effects with the resolution set to (Auto) so you are, in fact, at Full resolution already?

[gn40]

Thanks, I'll give this a shot. God, I wish I was more tech savvy.

[David Arbor]

There's no doubt that After Effects is insanely complicated, and being tech savvy is a great asset for problem solving. I don't know your skill level with After Effects, but there are some great tutorials on Adobe's website you can check out: After Effects tutorials

These won't help you figure out a problem like this, but I find that distilling a problem down to it's lowest common denominator is how you solve them.

1) Before you upgraded you didn't have a problem

2) Your Premiere sequence settings haven't changed, but your After Effects graphics imported through Dynamic Link look bad

3) Back in Ae everything looks normal

That leads you to the fact that the problem is happening somewhere in the transfer from Ae to Premiere, i.e., Dynamic Link.

You could export your graphics at full res to see if there's an issue (which there wouldn't have been), which again, leads you back to the likelihood of an issue happening during the communication between the two programs.

[gn40]

David,

Sorry to keep bothering you but I went into the "edit original" AE comp and changed it to full resolution but that has not made any change in the time line. You were correct that all the other clips are at full already but they are not zoomed in to 100% in AE but at "fit" (33.1%).

Do you recommend I just export that clip one AE Comp clip out as a premiere pro clip and insert into the timeline?

[David Arbor]

If you want to continue to use Dynamic Link you could try a couple things:

1) Quit Premiere

2) Change the resolution in After Effects, then save and quit After Effects

3) Reopen Premiere and see what happens

If that doesn't work you can always try removing that one comp from your timeline and reimporting it into Premiere.

[gn40]

ok, last question and I'll stop bothering you.

So far the above 3 steps didn't work.

But I'm not sure how I reimport just one comp/clip since when I use the dynamically linked file it asks me to save the whole project and when I try to reimport all I can find is the one file with all the comps/clips I stabilized (not just the one I need). Thoughts?

Again, sorry to keep bothering but appreciate your help!

~Nick

[David Arbor · Accepted solution]

No problem, that's why we're here.

If you navigate to the project through Premiere's Media Browser you should be able to see all the comps in your project and just import the one you want (after you delete it from your Premiere project panel).

If you're not seeing that comp still then you're probably running into one of the unfortunate quirks of Dynamic Link and there are a whole other set of troubleshooting steps to follow, including uninstalling any previous versions of Premiere, After Effects, and Media Encoder, if you have them.

Edit: And a machine restart. Never underestimate the good that can do.

[gn40]

YEP!!! There they are! Thanks, I hadn't considered using the media browser!

This worked!

[David Arbor]

Hi Nick, this bug was fixed in last week's updates: https://blogs.adobe.com/creativecloud/after-effects-cc-january-2017-update-is-now-available/

[gn40]

David, thanks for keeping me updated on this issue! Much appreciated!