Codec missing or unavailable - .mov file in Premiere CC 2014

[Didi_Hirsch]

'Codec missing or unavailable' error.

Trying to import a .mov file from an iPhone 5.

Already installed latest version of QT 7 and restarted computer.

File uploads to Youtube so it can be read.

Using Premiere CC 2014 on Windows 7.

[Warren Heaton]

If you don't see an option for "Download Original File", you definitely want to test whether or not the cloud storage being used is transcoding the video file.

If you come to find that the video settings are different after download, you can create a Zip archive for upload instead.  It adds an extra step to your workflow and the video can no longer be viewed while stored in the cloud, but the settings should remain intact.

Something else that could be creeping up here is the video on the iPhone being HEVC (H265).

-Warren

[eugenek88443066]

That's what's happening to my team. I guess Google is where it loses the codec? The person with the material is uploading the videos this time directly to their laptop. I'll learn soon if it worked or not.

[wielandv24173918]

I've the same problem on Mac with version 15.0.

Is this the last version?

[laptop6@20twentyproductio]

Open file in Quicktime and File - Export as -1080p and PP will open the saved file.

[masar_tv]

Hi guys, I had this problem a few years ago with previous version of premiere pro. All I had to do is to install Qucktime version 7 to fix the issue. Any older or newer version of quicktime will give me the same "Codec missing or unavailable" error message.

I am now using CC 2015 and if I don't install Quicktime Version 7 I am still get the "Codec missing or unavailable" error message. I hope this will help. If you need the quicktime Version 7 email me at masartv at gmail dot com.

[panoptic2012]

Hey all,

I just converted one of these problem MOV files to MP4 with both Handbrake and VLC (PC) and it imported perfectly into Premiere.

Just be sure to set the Audio settings... If you use the default settings, the audio will play in VLC, but won't import into Premiere at all.

    Handbrake:
      Codec: AC3
      Mixdown: None;

   VLC:
      Check "Keep existing audio."

Hope that helps!

[perryp86662565]

I just had the same problem import all my videos into Adobe Encoder CC 2019 and exported them as 1080 MP4 and the import right into Premier.

[sagekaleke]

Just go to your iphone's settings. Then, go to Camera... In the Formats section, choose 'Most Compatible.' It will automatically record videos in H.264 format.