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Answered

Color of text and rectangle shape changes on export

Forum|Forum|1 year ago
May 3, 2024
12 replies
2191 views

Color of text and rectangle shape changes on export.

For YEARS now, I have created short, corporate movies using Adobe Premeiere Pro. The movies often feature the use of color #FF7700 (an orange color) for text and images created using the shape tool. Two weeks ago I created a short movie as normal, including the use of the above color for text and vector images. I exported the movie via Media Encoder in exactly the same way I have for YEARS i.e. using the pre-sets. For some reason, the orange text and vector image exports as red. The one change that may/may not have affected things is that my IT department chose to delete my NVIDIA GEForce software from my laptop approx. 2 weeks ago. After I started experiencing these issues, I asked them to re-install it, which they have done. However the issue still remains.

I've reported the issue via this Adobe Community Forum ( https://community.adobe.com/t5/premiere-pro-bugs/color-of-text-and-rectangle-shape-changes-on-export/idc-p/14607706#M26303 ) and tried some of the suggestions put forward, however nothing seems to work.

Below are details of my laptop and APP software:

Adobe Premiere Pro: Version 24.3.0 (Build 59)

Windows 10 Enterprise

Version 22H2

Installed on ‎11/‎07/‎2022

OS build 19045.4291

Experience Windows Feature Experience Pack 1000.19056.1000.0

Dell Laptop

Processor Intel(R) Core(TM) i9-10885H CPU @ 2.40GHz 2.40 GHz

Installed RAM 32.0 GB (31.8 GB usable)

System type 64-bit operating system, x64-based processor

Pen and touch Touch support with 10 touch points

GPU 1

Intel® UHD Graphics

Driver version: 30.0.101.1404

GPU 2

NVIDIA GeForce GTX 1650 Ti

Driver version 31.0.15.5222

Hard Drive

SSD

NVMe PC SN730 NVMe WD

954GB

This topic has been closed for replies.

Correct answer Kevin-Monahan

Hello @Jude5CC3,

Good morning. I very much appreciate you sending the files to me. I sent them along to our engineers, who specialize in color issues. Here is their reply:

"The editor is working with an HLG sequence but exporting in Rec 709, causing the hue shift. Try choosing the HLG preset or change the sequence settings to Rec 709. Then the colors should appear as expected."

Please try these troubleshooting steps given by the engineering staff and report back. Did it solve your issue? Please let us know the outcome!

Looks like @R Neil Haugen was on the right track, so thank you, sir!
Thanks also to @Stan Jones for digging in.

Take Care,
Kevin

Kevin-Monahan

Community Manager

Hi @Jude5CC3,

Since your issue is solved, I'll move the thread back into the Discussions forum. I hope that's OK.

Thanks,
Kevin

Kevin Monahan - Sr. Community & Engagement Strategist – Pro Video and Audio

J

Jude5CC3Author

Inspiring

Hi Kevin-Monahan

Fine by me.

Thanks

Jude

Kevin-Monahan

Community Manager

Thanks for your cooperation in reporting back. The community appreciates that you did that. @Jude5CC3. Please take care.

Cheers,
Kevin

Kevin Monahan - Sr. Community & Engagement Strategist – Pro Video and Audio

J

Jude5CC3Author

Inspiring

Hi Kevin

That worked. Thank you and thanks @R Neil Haugen and @Stan Jones.

Much appreciated.

Jude

Kevin-Monahan

Correct answer

Community Manager

Hello @Jude5CC3,

Good morning. I very much appreciate you sending the files to me. I sent them along to our engineers, who specialize in color issues. Here is their reply:

"The editor is working with an HLG sequence but exporting in Rec 709, causing the hue shift. Try choosing the HLG preset or change the sequence settings to Rec 709. Then the colors should appear as expected."

Please try these troubleshooting steps given by the engineering staff and report back. Did it solve your issue? Please let us know the outcome!

Looks like @R Neil Haugen was on the right track, so thank you, sir!
Thanks also to @Stan Jones for digging in.

Take Care,
Kevin

Kevin Monahan - Sr. Community & Engagement Strategist – Pro Video and Audio

J

Jude5CC3Author

Inspiring

Hi Kevin

I've emailed you with the file.

Thank you.

Kevin-Monahan

Community Manager

Hi @Jude5CC3,
I appreciate all the information you provided. The product team might ask for a project file. Can you upload it and send us the link? You can also send it to me via PM. Instructions are here: https://helpx.adobe.com/creative-cloud/help/share.html.

I hope we can help you with this information.

Thanks,
Kevin

Kevin Monahan - Sr. Community & Engagement Strategist – Pro Video and Audio

J

Jude5CC3Author

Inspiring

No problem.

Thank you.