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LGC123
Known Participant
October 10, 2017
Question

Configuration Error: Error 1

  • October 10, 2017
  • 2 replies
  • 43918 views

Every time I try to open Adobe Encore on my computer I get the following message:

"Configuration error

Please uninstall and reinstall the product.

If this problem still occurs, please contact Adobe technical support for help, and mention the error code shown at the bottom of this screen.

Error: 1"

I have uninstalled and reinstalled a few times. I have OS X El Capitan. My Encore is CS6.

Please advise!

thank you.

    This topic has been closed for replies.

    2 replies

    Stan Jones
    Stan Jones
    Braniac
    October 10, 2017

    Is that the exact error message? Please post a screenshot.

    You get no error on install? And you are opening Encore without opening a project, right? And it gives the error before the new project screen?

    Many Mac errors occur due to the install not setting all files and folders to read write.

    L
    LGC123Author
    Known Participant
    October 11, 2017

    Stan, yes that is the exact error message.

    I sent the program to myself on WeTransfer so I could get it on my new computer... maybe that has something to do with it??

    Stan Jones
    Stan Jones
    Braniac
    October 16, 2017

    Yes!!!


    If you have a subscription that includes Premiere CC (any version), you can install PR CS6 which includes Encore. You will not use your serial number. If you stop your subscription to the cloud, you'll need special action to get apps to run under serial numbers.

    What version of Encore have you been trying to install? If you have any CC programs, the older versions may not work.

    If you have an older version installed and uninstall (really any adobe apps), be sure to run the Cleaner.

    Use the Creative Cloud Cleaner Tool to solve installation problems

    John T Smith
    John T Smith
    Braniac
    October 10, 2017

    Did you install as part of a Cloud subscription, or do you have the serial number version of Premiere Pro CS6?

    Code 1 https://forums.adobe.com/thread/1434528 may help

    I have seen it mentioned that an OLD version of Java must be installed to get an old program (CS6 and earlier) working with your new operating system https://support.apple.com/kb/dl1572?locale=en_US

    L
    LGC123Author
    Known Participant
    October 11, 2017

    John, here is the serial number:

    [Moderator note: Serial number removed. This is an open forum, please don't post private information. If you wish to contact an Adobe employee (only those with "STAFF" badge by their avatars), click their name/avatar and use the Private Message function.]

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