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crash adobe premiere when i go to settings

New Here ,
Aug 06, 2023 Aug 06, 2023

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hello....This problem was not in the 2020 version

It seems that everything is normal when you work with the program

but :

1.jpg

or 

2.jpg

As soon as I click on any of the options I showed, the program crashes

3.jpg

It seems that when the program wants to use the graphics card, it understands that the time has come to crash

tip :

I updated my graphics card to the latest version

this is my pc :

1050ti

16GB DDR4

core i7 7700

-----------

what should i do?!

 

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Adobe Employee ,
Aug 07, 2023 Aug 07, 2023

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Hi there!

Sorry about the crash. Have you tried resetting preferences and deleting cache files?

Let us know how it goes.

 

Thanks,

Kartika

 

Note: moved from Bugs to Discussions

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