1. All Premiere Pro Version (22.x ~ 24.x)
2. Windows 11 Pro 64 bit
3. Everytime when playback
4. Premiere Pro crashing + randomly Bluescreen with system down
+ No 3rd party plug in installed
+ No fonts installed
+ Reset preference done
+ all cache deleted
Recently, I upgraded my desktop with a 14900k CPU and a 4090 RTX.
However, after the system upgrade, I encountered crashes in Adobe Premiere Pro regardless of the version.
When I tested it with a 13900k CPU, no crashes occurred.
I tried swapping Gigabyte and ASUS motherboards with the 14900k CPU, as well as switching between MSI 4090 and Gigabyte 4090, but the crashes persist.
Therefore, I suspect the issue lies with the 14900k.
As you can see in the Adobe Premiere Pro Known Issues (https://helpx.adobe.com/premiere-pro/kb/fixed-issues.html ), it states, "A crash could occur when working with H.264 and HEVC media on a computer with a 14th-generation Intel Core processor." The problem is, even though this issue is listed as fixed, it still occurs on my system.
Here are some observations:
- Crashes consistently happen when working with HEVC-format media. The timing is random, resulting in program crashes or Blue Screen occurrences.
- Creating proxies in QuickTime MOV format seems to prevent crashes (though extensive testing hasn't been conducted).
- There's a possibility that replacing the suspected faulty 14900k CPU with another 14900k resolves the issue, as seen in my colleague's case.
Attached is my system information.
Below is the Event Viewer log of the error, consistently generated whenever Premiere Pro crashes:
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오류 있는 응용 프로그램 이름: Adobe Premiere Pro.exe, 버전: 24.1.0.85, 타임스탬프: 0x6557195d
오류 있는 모듈 이름: mc_dec_hevc.dll, 버전: 13.2.0.11958, 타임스탬프: 0x650ce14a
예외 코드: 0xc0000005
오류 오프셋: 0x0000000000548497
오류 있는 프로세스 ID: 0x0x6608
오류 있는 응용 프로그램 시작 시간: 0x0x1DA3C7A9434420B
오류 있는 응용 프로그램 경로: C:\Program Files\Adobe\Adobe Premiere Pro 2024\Adobe Premiere Pro.exe
오류 있는 모듈 경로: C:\Users\Public\Documents\AdobeInstalledCodecsTier2\4.0\mc_dec_hevc.dll
보고서 ID: a9e35110-4414-4c05-90ec-26e5c35297ad
오류 있는 패키지 전체 이름:
오류 있는 패키지에 상대적인 응용 프로그램 ID:
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- Below is the media format that I'm working on:
File Path: D:\x Dropbox\k d\ZOEE\231101-ZOEE-FLYHIGH\MV\Copied_(MV) ZOEE - FLY HIGH\VDO\20231108_C2765.MP4
Type: MPEG Movie
File Size: 576.28 MB
Image Size: 3840 x 2160
Frame Rate: 59.94
Source Audio Format: 48000 Hz - 16-bit - Stereo
Project Audio Format: 48000 Hz - 32 bit floating point - Stereo
Total Duration: 00;00;22;30
Pixel Aspect Ratio: 1.0
Alpha: None
Color Space: Rec. 2100 HLG
Color Space Override: Off
Input LUT: None
Video Codec Type: HEVC 10 bit 4:2:2
Proxy Media
File Path: D:\x Dropbox\k d\ZOEE\231101-ZOEE-FLYHIGH\MV\Copied_(MV) ZOEE - FLY HIGH\VDO\Proxies\20231108_C2765_Proxy.mov
Type: QuickTime Movie
File Size: 190.64 MB
Image Size: 1536 x 790
Frame Rate: 59.94
Source Audio Format: 48000 Hz - 16-bit - Stereo
Project Audio Format: 48000 Hz - 32 bit floating point - Stereo
Total Duration: 00;00;22;30
Pixel Aspect Ratio: 1.0
Alpha: None
Color Space: Rec. 709
Color Space Override: Off
Input LUT: None
QuickTime Details:
Movie contains 1 video track(s), 1 audio track(s), 0 closed caption track(s), and 1 timecode track(s).
Video:
There are 1350 frames with a duration of 1001/60000ths.
Video track 1:
Duration is 0;00;22;31
Average frame rate is 59.95 fps
Video track 1 contains 1 type(s) of video data:
Video data block #1:
Frame Size = 1536 x 790
Compressor = Apple ProRes 422 Proxy
Quality = Most (5.00)
Audio:
Audio track 1 contains 1 type(s) of audio data:
Audio data block #1:
Format = 16 bit - Stereo
Rate = 48000 Hz
Compressor = sowt
Timecode:
Timecode track 1 contains 1 type(s) of data:
Timecode data block #1:
Start Time = 20;20;16;56
Reel name =
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