CUDA Playback Engine Crashes Frequently

[agristudios_riley]

I've recently updated to Premiere Pro CC 2019 (v13.0.2) and noticed that the playback engine was not giving me the option to use CUDA. After updating drivers for my GTX 980 I was given the option back.

When working on a project, when either scrubbing the timeline at a quick pace or making edits at a fast pace on the timeline, the application freezes up for about 5 seconds then frees back up, but leaves a black program monitor. Everything functions normally except for the video playback engine, which constantly remains black. If I switch the renderer to software only, rather than CUDA, playback works normally. I have to restart Premiere for the CUDA GPU acceleration to work again. This has been observed on multiple projects. Multiple versions of Nvidia's GTX 980 drivers have been tested. PC restarts do not resolve the issue.

If I understand right, Adobe no longer supports the GTX 980. Does anybody know anything about this? Could it possibly be solved in a future software update? Is it time to just upgrade the GPU?

Thanks!

-Riley

[Wes Howell]

The format, resolution of your media and details of your project including filters used, etc will all be important factors.

I'm assuming your 980 is 4 GB which is the minimum recommendation for GPUs in Premiere. A bit on the light side if you're working with 4k, or using a lot of filters.

Do you remember what driver versions you are using or have tried? You will need CUDA 9.2 or newer in 2019.

[excited_Genie16B8 · Accepted solution]

Updating to a 1000 or 2000 series nVidia card might not be a bad idea, though I can't guarantee that will solve anything.

I would also recommend the use of Cineform proxies for most users.

Work offline using proxy media |

[agristudios_riley]

Thanks for the replies!

I am currently on CUDA 10, but I see a recent, new driver release that I can try to see if it helps the issue. I'm hoping that using proxies for my Sony a7sII footage eliminates the problem, though I have never had this issue in Premiere 2018.

I will probably eventually get around to upgrading the GPU as well.

[nero0101]

Hi Riley, I am having the same exact issue & I was just wondering if you have found solutions. Many thanks