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ColorfulConquest LDA
ColorfulConquest LDA
Participating Frequently
July 20, 2020
Question

Default Keyboard Shortcuts Missing [MacOs]

  • July 20, 2020
  • 2 replies
  • 1578 views

Hello there, 

 

I've installed a brand new copy of Adobe Premiere Pro 2020 (Version 14.3.0 Build 38) for the very first time in my Macbook Pro i7, running MacOS Catalina 10.15.5.

 

Long story short, when tried to edit a movie for the very first time, I've noticed that no shortcuts works whatsoever, not even a simple UNDO (CMD+Z).

 

Opened the Keyboard shortcuts panel, and found out there was none assigned to any of the default presets. The keys were all grayed out and no matter how much I tried to assign a new shortcut to anything, nothing happened.

 

Can anyone help please? Thank you!

This topic has been closed for replies.

2 replies

Ann Bens
Ann Bens
Braniac
July 20, 2020

See if this will help: FAQ: How to reset (trash) preferences. 

    ColorfulConquest LDA
    ColorfulConquest LDAAuthor
    Participating Frequently
    July 20, 2020

    Thank you for your reply, but, unfortunately, reseting the preferences didn't work. 

    ColorfulConquest LDA
    ColorfulConquest LDAAuthor
    Participating Frequently
    July 21, 2020

    wondering if maybe there's a permission issue for the location of the keyboard presets.  Here's where my 2020 keyboard settings live. /Users/michaelgrenadier 1/Documents/Adobe/Premiere Pro/14.0/Profile-michaelgrenadierHS/Mac.  If you don't know how to check permissions, post back...

     

    You might try creating a new user with administrator priveliges. : system preferences:  users and groups and log out and log in as the new user...


    The permissions seems to be ok. I've noticed that my Mac folder is empty though. Seems we're getting somewhere here... I'll dig a little more. Thanks!

    ColorfulConquest LDA
    ColorfulConquest LDAAuthor
    Participating Frequently
    July 20, 2020

    Here... not a single shortcut assigned to the EDIT menu...

    And here's the keayboad shortcut panel (those keys turned blue cause I had to perform a print screen. They were all gray):

      M
      Meg The Dog
      Inspiring
      July 20, 2020

      In the upper left corner of the Keyboard Shortcuts Panel, for Keyboard Layout Preset, try re-selecting Default Keyboard Layout from the drop down menu and see if they restore.

       

      MtD

        ColorfulConquest LDA
        ColorfulConquest LDAAuthor
        Participating Frequently
        July 20, 2020

        Done that even before posting this message. Tried every preset available there. They're all empty. But thanks for your help.

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