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ColorfulConquest LDA
ColorfulConquest LDA
Participating Frequently
July 20, 2020
Question

Default Keyboard Shortcuts Missing [MacOs]

  • July 20, 2020
  • 2 replies
  • 1578 views

Hello there, 

 

I've installed a brand new copy of Adobe Premiere Pro 2020 (Version 14.3.0 Build 38) for the very first time in my Macbook Pro i7, running MacOS Catalina 10.15.5.

 

Long story short, when tried to edit a movie for the very first time, I've noticed that no shortcuts works whatsoever, not even a simple UNDO (CMD+Z).

 

Opened the Keyboard shortcuts panel, and found out there was none assigned to any of the default presets. The keys were all grayed out and no matter how much I tried to assign a new shortcut to anything, nothing happened.

 

Can anyone help please? Thank you!

This topic has been closed for replies.

2 replies

Ann Bens
Ann Bens
Braniac
July 20, 2020

See if this will help: FAQ: How to reset (trash) preferences. 

    ColorfulConquest LDA
    ColorfulConquest LDAAuthor
    Participating Frequently
    July 20, 2020

    Thank you for your reply, but, unfortunately, reseting the preferences didn't work. 

    M
    Michael Grenadier
    Braniac
    July 21, 2020

    The permissions seems to be ok. I've noticed that my Mac folder is empty though. Seems we're getting somewhere here... I'll dig a little more. Thanks!


    Unfortunately I'm on a windows machine at the office but you might check your security settings.  I seem to remember some people have had issues where premiere needs access to things that you have to allow.   If you're still having problems later this afternoon (new york time), post back and I'll dig in to what needs to be done when I get home to my macbookpro.

     

    You might also find it useful to install premiere 2019 on your system and see if you have keyboard shortcuts available there.  Just go to the creative cloud app and to the right of  premiere there's an option to install other versions..

      ColorfulConquest LDA
      ColorfulConquest LDAAuthor
      Participating Frequently
      July 20, 2020

      Here... not a single shortcut assigned to the EDIT menu...

      And here's the keayboad shortcut panel (those keys turned blue cause I had to perform a print screen. They were all gray):

        M
        Meg The Dog
        Inspiring
        July 20, 2020

        In the upper left corner of the Keyboard Shortcuts Panel, for Keyboard Layout Preset, try re-selecting Default Keyboard Layout from the drop down menu and see if they restore.

         

        MtD

          ColorfulConquest LDA
          ColorfulConquest LDAAuthor
          Participating Frequently
          July 20, 2020

          Done that even before posting this message. Tried every preset available there. They're all empty. But thanks for your help.

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