Disconnecting secondary monitors to improve Adobe Media Encoder - Premiere?

[Pinecroft]

I have a question about "disconnecting" secondary monitors to prevent Adobe Media Encoder from freezing when rendering Adobe Premiere projects.

I had both an Adobe Tech who remotely adjusted my computer settings, and an Adobe tech responding to my email tell me to disconnect my secondary monitor.

I posed this question in a return email, but have not received a reply.

I use two extra monitors, one as an extension of the primary screen and a third (an HDTV) as a program monitor.

My question is, what does Adobe mean when it says "disconnect?

A. Turn off monitor power? (Or never turn the monitor on when starting Premiere.)

B. Disconnect the monitor power cord?

C. Disconnect the cables between the computer and the extra monitors?

Other ways to disconnect could be to uncheck the extra monitors in the display section of Premiere's settings when starting a render.

I've been experiencing a problem often mentioned in these forums, Adobe Media Encoder stopping mid-render on queued videos.  All preferences have been reset for both programs and cache's have been deleted and rebuilt.  I've been able to render the projects I needed immediately using "Export" to the AME but would like to understand the fix Adobe suggested before attempting more long AME renders in queue mode.

[rodneyb56060189]

good going !

[allan_edits]

Sounds like I have a similar issue.

I have an MSI GS65 with GTX 1070, 32GB RAM. I have had the laptop for about 4 months but have been travelling around so haven't until now used an external monitor and apart from Media Encoder failed encodes from time to time, I haven't had many issues.

Now the laptop screen and external monitor go black, flicker and the computer becomes unresponsive after a few minutes of exporting a sequence, while the monitor connected to the laptop.

I was exporting using Media Encoder with CUDA. Chrome also stopped working while this was happening (it was on the external monitor) and the nvidia settings panel wouldn't load, with an error message saying something like no display was connected to the device. Whatever it is seems to freak out the entire system and I had to force shutdown by pressing the power button a couple of times.

I was only able to successfully finish an encode this morning after I restarted and left the monitor disconnected.