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'Display Surface initialization failed' - Version 22.5 Windows 11

New Here ,
Sep 04, 2022 Sep 04, 2022

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Hey,

 

for a few days, I have been getting this extremely annoying Error in Premiere Pro. When I try to start up Premiere the splash panel comes up, but nothing happens (it doesn't show that it is loading anything). After a short time the error message 'Display Surface initialization failed' shows up and when I click 'OK', it closes.

I believe this error started to come up after the most recent update. I nearly always work with After Effects files in my Premiere Composition (Dynamic Link).

 

During the last few days I have gotten Premiere to start up a handful of times, by repeatedly trying to start it over and over again. Once in a while it actually starts for no apparent reason.

 

I have tried everything!! 

  • Deleting and reinstalling Premiere Pro
  • Installing older versions
  • Unplugging all my external displays and devices
  • I even did a complete system reset of Windows with deleting every file on my computer

 

None of these things worked and Premiere still doesn't start up. I don't know what else to do and as I'm a freelancer this problem literally costs me money. Please, does anyone have an idea what I can do to fix this?

 

My specs:

Premiere Pro Version: 22.5 (also tried 22.4 & 22.3.1)

Operating System: Windows 11 64-bit (newest Version)

Laptop: Dell XPS 15 7590

Processor: Intel(R) Core(TM) i7-9750H CPU @ 2.60GHz 2.59 GHz
Installed RAM: 16,0 GB (15,7 GB usable)
System type: 64-bit operating system, x64-based processor
Pen and touch: Pen support

Graphics Card: NVIDIA GeForce GTX 1650

 

Thanks

Alex

TOPICS
Error or problem , Freeze or hang

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Community Expert ,
Sep 04, 2022 Sep 04, 2022

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Community Beginner ,
Jan 30, 2023 Jan 30, 2023

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FIXED FOR ME

Hello Everyone. I just wanted to chime in because I tried all the fixes and have spent the last 18 to 20 hours trying to fix the "'Display Surface initialization failed'" error. We got it fixed adn it was because I was connecting my monitors through a hub! So, when I connected everything directly to the computer instead of through the "Display Link" everything works but if I had it through the hub, it gave me the error message almost every time. (Except when the Adobe tech Jestin was helping)

Before that I tried:
-Updating the drivers
-Updating Windows 11

-Unpluging vairous monitors one at a time

-Holding down Shift while starting Premiere to clear the cache
-Holding down Ctrl while starting Premiere to clear something else

-I also reinsalled the entire adobe suite

-I also wiped my computer and reinstalled Windows 11 and then the Adobe Suite

-I also tried unistalling various plug-ins.

 

I am sure I am missing a few but basically those are the things I tried but it was having everything go through a display hub that caused the problems. 

I hope that helps one of you good people. 

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New Here ,
Jun 30, 2023 Jun 30, 2023

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How did you get everything connected to your computer I'm having the same problem. 

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New Here ,
Oct 26, 2023 Oct 26, 2023

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YOU ARE AMAZING!  You just saved me HOURS of trying to troubleshoot this problem. You may also note that once Premiere i sup and running, you can plug your monitor(s) back into the hub and it still works fine.

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New Here ,
Dec 20, 2023 Dec 20, 2023

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LATEST

Disconnecting my USB DisplayLink adapter prior to starting the application solved the issue. I was able to reconnect it after the app booted with no problems.

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