for a few days, I have been getting this extremely annoying Error in Premiere Pro. When I try to start up Premiere the splash panel comes up, but nothing happens (it doesn't show that it is loading anything). After a short time the error message 'Display Surface initialization failed' shows up and when I click 'OK', it closes.
I believe this error started to come up after the most recent update. I nearly always work with After Effects files in my Premiere Composition (Dynamic Link).
During the last few days I have gotten Premiere to start up a handful of times, by repeatedly trying to start it over and over again. Once in a while it actually starts for no apparent reason.
I have tried everything!!
None of these things worked and Premiere still doesn't start up. I don't know what else to do and as I'm a freelancer this problem literally costs me money. Please, does anyone have an idea what I can do to fix this?
Premiere Pro Version: 22.5 (also tried 22.4 & 22.3.1)
Operating System: Windows 11 64-bit (newest Version)
Laptop: Dell XPS 15 7590
Processor: Intel(R) Core(TM) i7-9750H CPU @ 2.60GHz 2.59 GHz
Installed RAM: 16,0 GB (15,7 GB usable)
System type: 64-bit operating system, x64-based processor
Pen and touch: Pen support
Graphics Card: NVIDIA GeForce GTX 1650
FIXED FOR ME
Hello Everyone. I just wanted to chime in because I tried all the fixes and have spent the last 18 to 20 hours trying to fix the "'Display Surface initialization failed'" error. We got it fixed adn it was because I was connecting my monitors through a hub! So, when I connected everything directly to the computer instead of through the "Display Link" everything works but if I had it through the hub, it gave me the error message almost every time. (Except when the Adobe tech Jestin was helping)
Before that I tried:
-Updating the drivers
-Updating Windows 11
-Unpluging vairous monitors one at a time
-Holding down Shift while starting Premiere to clear the cache
-Holding down Ctrl while starting Premiere to clear something else
-I also reinsalled the entire adobe suite
-I also wiped my computer and reinstalled Windows 11 and then the Adobe Suite
-I also tried unistalling various plug-ins.
I am sure I am missing a few but basically those are the things I tried but it was having everything go through a display hub that caused the problems.
I hope that helps one of you good people.
How did you get everything connected to your computer I'm having the same problem.
YOU ARE AMAZING! You just saved me HOURS of trying to troubleshoot this problem. You may also note that once Premiere i sup and running, you can plug your monitor(s) back into the hub and it still works fine.